Forum Discussion
Customer with extremely poor service
Hi Cal,
I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. I see in your recent testmy.net test results that you're getting pretty good speeds. Do you still have other concerns with your service with which we can help?
Wanted to provide an update on the situation:
Technician came out and replaced the radio on my dish in an attempt to address erratic speeds on Thursday.
I haven't had much of a chance to test evening streaming since but will post testmy results when I get a chance to run those tests.
I wanted to thank all who responded to my posts as everyone provided useful insight on the operations of the newer Gen5 service.
One item I noticed on the Status is that the number of control packets are astronomical when compared to my Send/Receive packets. Is that normal? I noticed this even before the Radio was swapped.
| Satellite Receive Signal Strength | 83 |
| Data Packets Received | 427974 |
| Control Packets Received | 67329883 |
| Bursts Transmitted | 372599 |
| Packets Transmitted | 161363 |
That is a lot, but perhaps this time it had to do with re-installation after the transciever was installed.
