Data is being subtracted from my Service Plan Data instead of the Bonus Zone

Thanks Liz.  The last time this happened (about a week ago?) I called about it and the phone rep suggested I unplug the modem for 10 seconds, which I did.  That did fix the problem.

 

Then it happened again during the bonus period yesterday morning.  I had data left in the bonus zone and had already run out of my service data.  I had purchased the 5 gb tokens, and early yesterday morning (during the bonus period before 8 am) all my activity used up the data that was remaining from the 5 gb tokens I had purchased.  And no data was taken from the Bonus zone.

 

That is when I contacted the community and you were nice enough to give me the complimentary 5 gb.  I also unplugged the modem and that seemed to fix the problem, because when I was on the computer early this morning (before 8 am) the data did come out of the bonus zone like it should.

 

If it happens again, I will take screen shots as you suggested.

 

Thanks,

 

Laurie