Forum Discussion

KEJ's avatar
KEJ
Freshman
3 years ago

Data Tokens Missing

Moderators: On Nov. 2, 2022, my 75 GB plan data and 50 GB bonus zone data were replenished. However, my 682 GB of data tokens were not rolled over, resulting in a 0 GB balance. From Nov. 2nd - Nov. ...
Data Management
  • Liz's avatar
    Liz
    3 years ago

    Good morning KEJ,

    I see it's your first post here, so welcome to the community! Thank you for these details, they help a lot. I'll escalate this to our engineers to resolve. I'll post back once I have an update for you. Your patience and understanding are much appreciated.

    Thanks,

    Liz

  • Liz's avatar
    Liz
    3 years ago

    Hi KEJ,

     

    I'm seeing your token data on your account now. If you have any other concerns, please don't hesitate to drop by the community again!

     

    -Liz

Liz's avatar
Liz
Moderator
3 years ago

Good morning KEJ,

I see it's your first post here, so welcome to the community! Thank you for these details, they help a lot. I'll escalate this to our engineers to resolve. I'll post back once I have an update for you. Your patience and understanding are much appreciated.

Thanks,

Liz

  • KEJ's avatar
    KEJ
    Freshman
    3 years ago

    Liz:

    What is the status of my 682 GB of missing data tokens? I have patiently waited a week for a resolution. Please advise. Thank you.

    KEJ

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Good morning KEJ,

       

      Our engineers are still currently investigating. I've asked them for an update and once I do have news to share, I will post back. These are the corporate engineers working on your case so it's at the highest level. I'll keep you updated.

       

      -Liz

      • Liz's avatar
        Liz
        Moderator
        3 years ago

        Hi KEJ,

         

        I'm seeing your token data on your account now. If you have any other concerns, please don't hesitate to drop by the community again!

         

        -Liz