Forum Discussion

KEJ's avatar
KEJ
Freshman
3 years ago

Data Tokens Missing

Moderators: On Nov. 2, 2022, my 75 GB plan data and 50 GB bonus zone data were replenished. However, my 682 GB of data tokens were not rolled over, resulting in a 0 GB balance. From Nov. 2nd - Nov. ...
Data Management
  • Liz's avatar
    Liz
    3 years ago

    Good morning KEJ,

    I see it's your first post here, so welcome to the community! Thank you for these details, they help a lot. I'll escalate this to our engineers to resolve. I'll post back once I have an update for you. Your patience and understanding are much appreciated.

    Thanks,

    Liz

  • Liz's avatar
    Liz
    3 years ago

    Hi KEJ,

     

    I'm seeing your token data on your account now. If you have any other concerns, please don't hesitate to drop by the community again!

     

    -Liz

bgaze's avatar
bgaze
New Member
3 years ago

My 18.3 GB data tokens disappeared on 11/30/2022.  I have spent almost 6 hours on the phone with Hughes and many supervisors.  They put them back and the next morning they are gone.  They put a credit of $60 on my account and asked me to purchase 2 blocks of 10 GB.  They were there for a day and now they are gone again.  Hughes, get your act together!  This is an issue and you are a horrible provider.  Can't wait to get rid of you as soon as DSL comes to my area in a year which will seem like an eternity! Hughes STOLE my money!

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Hi bgaze,

     

    Glad you found the community, I'm sorry to hear this, it's most unusual and we can certainly address this for you. I've already escalated your case to our engineers to investigate. I'll let you know once I have any updates to share. Your cooperation, patience, and understanding are much appreciated.

     

    -Liz