Forum Discussion
Data Tokens
Good morning all,
Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you!
-Liz
Hello Gene,
Glad you found the community. Maratsade quoted the subscriber agreement which is located on our legal page. That link is in the footer of the support site, in welcome emails for new customers, and typically also provided by the sales person at the end of the call. Hope that clears things up.
-Liz
Liz,
Thanks for the reply. I have no problem with the subscriber agreement. It plainly states if I quit HughesNet, I lose my data tokens. My problem is with the assertion that the agreement states there is no refund for data tokens while I am still a subscriber. The agreement states there is "no intrinsic value if you are no longer a HughesNet Subscriber".... "any value associated with any such tokens will lapse at the time of termination nof your Service." I am a current HughesNet Subscriber. Therefore, my data tokens have value. I wish to redeem their value. I have not seen anything written in the subscriber agreement that prevents me from redeeming the value of the tokens. They were not free. I bought them, and basically just want a refund of my purchase price. Please either provide the written documentation to substantiate your denial of payment for redemption of the data tokens, or provide payment for the data tokens. Thank you.
6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.
"I wish to redeem their value. I have not seen anything written in the subscriber agreement that prevents me from redeeming the value of the tokens. They were not free. I bought them, and basically just want a refund of my purchase price."
Buying something does not guarantee a refund, and it has been stated that there is no intrinsic value to the tokens, so you can't "redeem their value," if they have been defined by the seller as not having any.
Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time.
You seem to completely miss the point. However, your last statement clearly suggest that you do get the point, and are just trying to weasel out of a legitimate request for a refund. The words "Perhaps there should be" says it all.
"Perhaps there should be a clarification somewhere that data token sales are final and no refunds will be granted at any time."
Your statement is exactly the point. As of today, 24 Aug 2020, the date of my request for a refund of the purchase price of data token, there is no clarification, or any documented statement at all, that token sales are final. All I have is your opinion, and you have no proof, no supporting documentation, and no written clarification to substantiate that opinion.
If you can just show me the written clarification/documentation to support your stance, this ordeal would be over. But, you can't. So, you continue to put up a false front to avoid an honorable settlement.
I do get your point, and as a subscriber, I think more clarity would be a good idea.
Still, the reality is, they do not refund tokens.
You bought them and you didn't use them, or you bought them and don't want to keep them; that's not their fault. It works the same way with data. You buy, say, 50GB and only use 35 in a month. The others are lost and you get no refunds, because not using them is your choice.
Same with the tokens. You bought them and now you don't want them -- but there is no refund, period. So just like with data you chose not to use or didn't want to use, you get no refunds.
Another issue with your statement: There is no intrinsic value to the tokens, so you can't "redeem their value". That is taken out of context. The statement is: "no intrinsic value If you are no longer a HughesNet Subscriber". I am a current subscriber. So They do have value, that I can redeem.
They do not refund tokens.
- I normally don't respond like this. BUT some one needs to learn to read.a contract.
The reality is HughesNet does not have a written policy for not refunding the cost of unused data tokens. If they did have such a written policy, I would not have a problem, or a leg to stand on concerning this issue. In any event, it appears they do not intend to even consider a refund.
This is not the integrity I expect from a company that I do business with. My contract was up 7 Aug 2020. I'll be gone just as soon as I secure a more reliable and honest ISP. Another reality is HughesNet will lose a customer for what amounts to about 4 months worth of service.
Thanks for the enlightenment.
Good luck with your next ISP!
You are exactly right. Here is a copy paste from the contrac:
6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.I'm not sure of your ability to comprehend the contract terminology, but the two statements "if you are no longer a HughesNet Subscriber", and "at the time of termination of your Service" are key to the entire issue. If I had already quit HughesNet and terminated my service, then I would not be entitled to any compensation. As a non-subscriber, the data tokens would have no intrinsic value for me to cash in. That is exactly what the contract states.
However, I am a current Subscriber. My service has not been terminated. My data tokens do have intrinsic value. I want to cash in that intrinsic value. That is what the contract implies.
Just as there is nothing that says data tokens are not refundable while you are still a customer, there is nothing that says that they are.
Token sales are final. There are no refunds.
GeneHagberg wrote:
I'm not sure of your ability to comprehend the contract terminology
GeneHagberg wrote:6.4 UNUSED DATA TOKENS.
You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.Nowhere in the subscriber agreement does it state that "intrinsic value" of data tokens means monetary value. Intrinsic value can simply mean in relation to itself and/or in relation to what it represents. In this case that's data, and that value ends when your service ends.
The bottom line is, data tokens are non refundable.
The only reason I am participating in this forum is because the HN Customer Service rep on the phone said that was the only way to get an "official" answer from HughesNet management. Does anyone in this discussion actually represent HughesNet management, or are all of you just wanna be Professors? My guess is wanna be's. Bye now!
Think you got the official answer from a moderator, about 6 repeated posts from you ago.
Ta...
Yep. This thread should be closed, as the question was answered multiple times, including by a HN corporate rep. (And the lack of understanding of system-given labels is hilarious).
MarkJFine wrote:Think you got the official answer from a moderator, about 6 repeated posts from you ago.
Ta...
Good morning all,
Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you!
-Liz
