Forum Discussion
Data usage goes like wildfire
Hi Morgan36701
Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).
I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.
~Amanda
Morgan36701 wrote:
Thank you. I'll do the test tonight then. So I just come back to this post after I complete it?
Yep. Just reply with the times of disconnecting your devices or shutting them down and reconnecting or turning them back on. That way they can look to see if any data was used or disappeared in between those two times. Just, again, make absolutely sure that nothing can connect to the service in between those two times. I'd unplug that XBox just to be safe. :)
Thank you! I am collecting data now to take a look. I appreciate you completing the test for us. Also thank you to Gabe for lending a hand here!
Amanda
Hello
I've taken an overview assessment of the data and there does not appear to be any data used during that time frame. I think it is worth while to connect only a device or two back to the network and see if that helps to narrow it down.
If you want to be 100% sure about the devices actually being detected on the HughesNet modem you can view the connected devices by going to
192.168.0.1 > WiFi Settings > Login ---- scroll down to "status" and click on "devices". All connected MAC addresses will be listed there.
~Amanda
- Thank you. Also has the 3 free gb been added yet from the outage?
