Forum Discussion

Morgan36701's avatar
Morgan36701
Freshman
7 years ago

Data usage goes like wildfire

I was told to do the 24 hours test. Was told zero devices was connected and call in 24. I did and said sorry test no good you had device connected. 100% sure I didnt. The. Told to unplug and call back in 3 hours. Did and was told test no good must plug it and redo test. NO. Been through it twice. I came from dish with high hopes and seems to be big diappointment. I had 10gb with them 2 years and didn't use data this fast. I'm using same stuff. 2 phones. Yes I keep things turned off when not in use and don't auto play videos when do use facebook. 10 gb gone this month in 3 days. Frustrating to say least.
Data Management
Data Usage
  • Amanda's avatar
    Amanda
    7 years ago

    Hi Morgan36701

     

    Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).

    I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.

     

    ~Amanda

     

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi Morgan36701

     

    Welcome to our community and thank you for your post. I am sure we can narrow down the problem together and get this resolved. It appears that aside from the two phones mentioned, there has also been an Xbox accessing the internet too. The easiest thing we can do to start is do the data test again, you won't need to do it for 24 hours (more than 5 hours is acceptable, some prefer to do it overnight).

    I will add data to your account for the test and all you will need to provide is the day and time you disconnected devices/turned off wi-fi, then the day and time you re-connected. The power and coaxial cables should remain connected in order for us to see logged data. Your patience and cooperation are appreciated.

     

    ~Amanda

     

    • Morgan36701's avatar
      Morgan36701
      Freshman
      7 years ago
      I can do it tonight. That'll work? What exactly I need to do and what to do when test over?
      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Morgan36701

         

        A quick question.  Do you have a device that has the ability to connect to the modem via LAN cable, like a laptop or desktop?  The reason I ask is that, in order to be able to disable, then enable, the WiFi in the HT2000W modem, you have to have a LAN connectable device with which to enter the WiFi settings of the modem.  

         

        Well, you could disable the WiFi with a WiFi connected device, but you couldn't connect via WiFi to turn it back on.  LOL.  :P  Sorry, that's just a little levity in a situation that I'm sure is frustrating you.  

         

        If you don't have a device with which to connect via LAN cable to be able to access the WiFi settings in order to disable it, you can probably still do the test as long as you can ensure that absolutely nothing at all, including the XBox, is able to connect to the modem at any time during the five hours of the test, as anything connecting to the modem during that time will void the test.  

         

        With this said, what she needs to be done is the following....

         

        1.  Disable the WiFi in the modem.  

        2.  Disconnect any remaining LAN connected devices.  

        3.  Note the time.

        4.  Wait five hours.  

        5.  Note the time.  

        6.  Reconnect your devices and turn the WiFi back on.  

        7.  Leave the modem powered, as Amanda will need to be able to see the internal modem logs from the time the isolation test was running, and unplugging the modem will wipe out those logs.  

         

        Again, if you don't have a LAN connected device with which to be able to enter the WiFi settings to disable it just make sure to turn EVERYTHING off that can connect via WiFi.  With the XBox you should most likely unplug it. 

         

        BTW, it wouldn't surprise me to find out that it's the XBox that is chewing through the data.  I've seen other people on here that have experienced their XBox utlizing data by "calling home" and such.    

         

        Also, keep in mind that Amanda won't be back until Tuesday.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    In order to properly perform a modem isolation test the WiFi in the HT2000W must be disabled to ensure that nothing is connecting via WiFi.  And, of course, make sure to disconnnect all devices that are connected via ethernet cable, as well.  

     

    To disable the WiFi in said modem, please see the section titled "How do I manage my built in WiFi modem?" in this PDF.  Make sure to click "Save Settings" after unchecking "SSID Enable" for each radio separately, as unchecking all four, then clicking "Save Settings", will not hold the settings. 

     

    One thing to keep in mind:  some things when turned off aren't really off, but in standby, and still connected, and those things can still use data.  This is especialy the case with satellite TV receivers (if you have one connected to HughesNet, that is).   

     

    Chances are something is legitimately using the data, though without you being aware of it, and though it can be tricky to figure out what's doing so, it can be done.  

    • Morgan36701's avatar
      Morgan36701
      Freshman
      7 years ago
      Thanks. During the 24 hour test all devices where off and ssid was disabled on network. They said I still had a device get used during that time so test failed and would have to repeat. Frustrating
      • Morgan36701's avatar
        Morgan36701
        Freshman
        7 years ago
        I've checked meter one day every 30min or so and it counted down quickly :(