Forum Discussion

Robp1's avatar
Robp1
Junior
5 years ago

Dropbox and Data

Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a ...
Data
Data Management
dropbox
Performance
  • maratsade's avatar
    maratsade
    5 years ago

    Rob, they are aware of the Dropbox issue, and hopefully working on it.  Other things are failing too. 

    The thought in some quarters is that it's an issue with the internet backbone, which is provided by CenturlyLink,and may be affecting the pathways between our individual user sites and the HN servers.  It's really not on your side, and there's really nothing you can do at the  moment.  Several of us are experiencing the same issues and have provided HN with a list of the sites that aren't working for us. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

maratsade's avatar
maratsade
Distinguished Professor IV

Rob, they are aware of the Dropbox issue, and hopefully working on it.  Other things are failing too. 

The thought in some quarters is that it's an issue with the internet backbone, which is provided by CenturlyLink,and may be affecting the pathways between our individual user sites and the HN servers.  It's really not on your side, and there's really nothing you can do at the  moment.  Several of us are experiencing the same issues and have provided HN with a list of the sites that aren't working for us. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Dorman1993's avatar
Dorman1993
New Poster
5 years ago

Anyone know status of fix for this issue? I've emailed customer service earlier this week and not heard response yet.  Dropbox, OneDrive, Google Drive all still being blocked for us as of this morning.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Dorman, a fix will be announced as soon as they have one. 

    Have you tried Google Drive and the others before 6 am?  They were working for me today, and as soon as 6:30-ish hit, they were gone.  I think  one of the things affecting them is congestion from so many people using them.  

     

    Dorman1993 wrote:

    Anyone know status of fix for this issue? I've emailed customer service earlier this week and not heard response yet.  Dropbox, OneDrive, Google Drive all still being blocked for us as of this morning.

     

    • Dorman1993's avatar
      Dorman1993
      New Poster
      5 years ago

      I tried at 2:00 - 4:00 a.m. yesterday to see if it was congestion.  No cloud based storage worked either on apps or websites. I was able to fully access other websites, upgrade phone, etc.   I tried this morning 7:00 a.m. and all blocked.  My "work around" is to drive down the road and get on my phone hotspot... Hope this is figured out soon.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        The times I've tried this in the early morning, the sites work for me.  

        Ha ha, I have used your workaround too.  I drove to an Xfinity hotspot a few times, but now we're under stay at home orders. 

  • jbrewer's avatar
    jbrewer
    Freshman
    5 years ago

    Glad it's not just me.  I also have the Dropbox issue.  Google Drive is working, OneDrive is working, but not Dropbox, and not Mcafee.  Just can't get to the sites at all, no matter what browser.  When I take my phone off of wifi, and just use my data, I can access Dropbox just fine, but if I get on wifi, I can't.  This only seemed to start within the last couple of weeks, I used Dropbox on 3/26.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      It's a known issue and they're working on it. 

       

      jbrewer wrote:

      Glad it's not just me.  I also have the Dropbox issue.  Google Drive is working, OneDrive is working, but not Dropbox, and not Mcafee.  Just can't get to the sites at all, no matter what browser.  When I take my phone off of wifi, and just use my data, I can access Dropbox just fine, but if I get on wifi, I can't.  This only seemed to start within the last couple of weeks, I used Dropbox on 3/26.

       

      • Dorman1993's avatar
        Dorman1993
        New Poster
        5 years ago

        We start another work week with cloud based apps still not working!  OneDrive, Google Drive, Dropbox, Box blocked.  HughesNet email to all customers from 3/21 stated they " Prioritized Cloud based business applications to help people working from home".  All they did was break this.  How do we continue to work from home without this fixed?