Forum Discussion

Chargerdreamer's avatar
Chargerdreamer
Freshman
4 years ago

e-mail bounce back

A couple of days ago I started to get every e-mail bounced back. The message I get is "554 5.7.1 Message has been rejected due to suspected spam content." This happens when sending to an hughes.net...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning Chargerdreamer,

     

    Thank you for your patience while our e-mail admins resolved your concern. You should be able to send e-mail normally now. Don't hesitate to drop by the community again if you have other concerns.

     

    -Liz

Liz's avatar
Liz
Moderator

Good morning Chargerdreamer,

 

Thanks for posting and providing those details, they help a lot! I was able to escalate this to our email admins to address. Sounds like your dynamic IP address got flagged for spam, so that's why you're getting that error. It's likely you specifically aren't the cause (we're not sending mass unsolicited emails, right?), so there's no cause for concern. I'll post back once I have news to share from the e-mail admins.

 

Thanks,

Liz

Chargerdreamer's avatar
Chargerdreamer
Freshman
4 years ago

Thank yuo Liz.

Not sure what you mean by unsolicited e-mails, but I assure you that any e-mails that I have sent were all intended to people or businesses I deal with.

Thanks again for helping solve this issue.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning Chargerdreamer,

     

    Thank you for your patience while our e-mail admins resolved your concern. You should be able to send e-mail normally now. Don't hesitate to drop by the community again if you have other concerns.

     

    -Liz

    • Chargerdreamer's avatar
      Chargerdreamer
      Freshman
      4 years ago

      Thanls Liz.

      All is good again