Forum Discussion

EMZ's avatar
EMZ
Freshman
6 years ago
Solved

e-mail delivery failure - 2

(Note - starting new thread per Hughes net support request)   I am experiencing e-mail delivery issues over the last two weeks.  I usually do not receive an NDR until 2-3 days after sending th...
Delivery
failure
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning EMZ,

     

    Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail. 

     

    Please ensure you have these settings below and let me know if you see a difference.

     

     

    Thanks,

    Liz

  • EMZ's avatar
    EMZ
    6 years ago

    I think we have it!  Changing the sending server port helped and performance has also improved in sending and receiving email.  I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL).   I did send anohter round of test messages and received successful send replies from the parties in question.  Thank you for your help in solving this issue.

     

     

Liz's avatar
Liz
Moderator
6 years ago

Good morning EMZ,

 

Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully? 

 

Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.

 

Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?

 

Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?

 

Do you recall any changes to your system/settings two weeks ago?

 

Looking forward to hearing back.

 

Thanks,

Liz