Forum Discussion

EMZ's avatar
EMZ
Freshman
5 years ago

e-mail delivery failure - 2

(Note - starting new thread per Hughes net support request)   I am experiencing e-mail delivery issues over the last two weeks.  I usually do not receive an NDR until 2-3 days after sending th...
Delivery
failure
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning EMZ,

     

    Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail. 

     

    Please ensure you have these settings below and let me know if you see a difference.

     

     

    Thanks,

    Liz

  • EMZ's avatar
    EMZ
    5 years ago

    I think we have it!  Changing the sending server port helped and performance has also improved in sending and receiving email.  I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL).   I did send anohter round of test messages and received successful send replies from the parties in question.  Thank you for your help in solving this issue.

     

     

Liz's avatar
Liz
Moderator
5 years ago

Good morning EMZ,

 

Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully? 

 

Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.

 

Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?

 

Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?

 

Do you recall any changes to your system/settings two weeks ago?

 

Looking forward to hearing back.

 

Thanks,

Liz

  • EMZ's avatar
    EMZ
    Freshman
    5 years ago

    It seams to bounce back mostly with emails that have attachments.  I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical.  I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.

     

    I do use Outlook most of the time.  Occationally I use web mail but it is not very convienent.  Outlook is configured per instructions found on the Hughes Net community.

     

    I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so.  I will keep trying.  Any suggestions on how to get info to you privately would be appreciated.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      EMZ,

       

      I think the only way to contact the mods on this site is by sending them a private message. 

       

      When are you seeing the authentication error? Is this when you try to send a PM?  What does the error text say?

       

       

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi EMZ,

       

      Thank you for this information and for the private message with the requested e-mail addresses. Let me escalate this to our e-mail admins to address. I'll post back once I have any updates or additional questions.

       

        Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz

      • EMZ's avatar
        EMZ
        Freshman
        5 years ago

        I received another NDR today.  This e-mail did not have any attachments and was a plain text note.  Here is the error received;

         

        Reporting-MTA: dns; smtp.hughes.net
        Arrival-Date: Wed, 01 Jul 2020 18:06:06 -0400
        Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max retries without delivery
        Status: 5.4.7
        Final-Recipient: rfc822; xxxxx@statefarm.com
        Action: failed
        Last-Attempt-Date: Wed, 01 Jul 2020 18:06:06 -0400