Forum Discussion
e-mail delivery failure - 2
Good morning EMZ,
Thank you for your patience while we continued investigating. We used the settings below in an e-mail client and sent a test e-mail to that State Farm recipient. This was sent and received successfully as he replied to the e-mail.
Please ensure you have these settings below and let me know if you see a difference.
Thanks,
Liz
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
It seams to bounce back mostly with emails that have attachments. I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical. I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.
I do use Outlook most of the time. Occationally I use web mail but it is not very convienent. Outlook is configured per instructions found on the Hughes Net community.
I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so. I will keep trying. Any suggestions on how to get info to you privately would be appreciated.
Hi EMZ,
Thank you for this information and for the private message with the requested e-mail addresses. Let me escalate this to our e-mail admins to address. I'll post back once I have any updates or additional questions.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
I received another NDR today. This e-mail did not have any attachments and was a plain text note. Here is the error received;
Reporting-MTA: dns; smtp.hughes.net
Arrival-Date: Wed, 01 Jul 2020 18:06:06 -0400Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max retries without delivery
Status: 5.4.7
Final-Recipient: rfc822; xxxxx@statefarm.com
Action: failed
Last-Attempt-Date: Wed, 01 Jul 2020 18:06:06 -0400Good morning EMZ,
Thank you for this, I will send this over to the e-mail admins as well. I'll keep you posted on any updates as I receive them.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Good morning EMZ,
Thank you so much for your patience while your case was investigated. For troubleshooting purposes, please test sending e-mails via webmail and let me know if you run into any errors. I know this is not how you usually e-mail, but this is for our confirmation whether webmail poses any issue.
Then please private message me a screenshot of your e-mail settings in your Outlook client. You'll want to pay close attention to any field where your PC name is supposed to go. If there is an IP address in that field instead, please change it to the PC name and see if the errors persist.
Looking forward to hearing back.
Thanks,
Liz
Test message from web mail client sent. I will monitor for NDR and post an update. Please note that NDRs have often taken 2-3 days after e-mail was sent.
Setting information being PM as requested. Thank you for your continued efforts to resolve this issue.
