Forum Discussion

stargate7's avatar
stargate7
Sophomore
5 years ago

e mail not loading

the last few days i have been having problems with my e mail loading on the hughes web site, just says loading but never comes up! Are they having a problem with it? Do i need to give you another ema...
Performance
  • GabeU's avatar
    GabeU
    5 years ago

    stargate7 

     

    Two things I would try...

     

    1.  Clear your Chrome browser cache, then close all open browser windows.  Then open a new browser window and try your email again.  

     

    If that doesn't work, do the following...

     

    1.  Clear your Chrome browser cache, then close all browser windows. 

    2.  Unplug the HughesNet modem from the power outlet.

    3.  Bring up the Command prompt.  Type, without the quotes, "ipconfig /flushdns", then hit enter.  And yes, there is a space between the g and /.  

    4.  After the flush completes, close the Command prompt and shut down your computer.

    5.  Plug the HughesNet modem back in.

    6.  After waiting for at least five minutes, which will give the HughesNet modem time to be fully up and ready, start your computer and try accessing your email again.

maratsade's avatar
maratsade
Distinguished Professor IV

Have you tried loading your email using a different browser? 

stargate7's avatar
stargate7
Sophomore
5 years ago

Yes sir, tried with Google, same thing just keeps trying to load but never does! Any other suggestions! 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    OK, so you've tried with Chrome browser, and also others? I would try using the incognito mode in Chrome next. You could also clear the cache and cookies to see if that's what's messing up access.