Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

Email is not loading

Hello,      I am still having trouble loading email.  I have clicked on the developer tools and see that I am getting all kinds of errors. I was told to show the load time, but it does not show that...
Performance
  • hooterville's avatar
    hooterville
    4 years ago

    Hello Liz,

         Our new modem came today and I have installed it.  I checked load times.  It is faster now.  The HughesNet homepage took 15 seconds to load and I checked some other websites.  Their load  times are a bit faster.  The email still takes 15 seconds to load.  I am just glad that it is loading.

     

    Thanks for you help,

     

    Mary

Liz's avatar
Liz
Moderator
4 years ago

Good morning hooterville,

 

Thanks for posting. Webmail is loading too slowly again? To get the load time via the developer tools you have to navigate to the site and reload it after hitting F12 to bring up the developer tool panel.

 

So when you first navigate to webmail, you can click the X or stop button to stop it from loading, since you want to have it load while the developer tool panel is open to record the loading activity.

 

After opening the developer tool panel, hit the F5 button to reload webmail. You may have to wait a bit before the load time is shown. I apologize my previous screenshot wasn't clear enough to show where to locate the load time, here is another:

(You can click this picture to make it bigger.)

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Thanks Gabe, good catch! I thought the Network tab was shown by default as it tends to show for me whenever I pull up the dev tool panel.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    Liz 

     

    For some reason it's still not clickable, but it's now big enough to see that the info is under the "Network" tab. 

     

      

    • hooterville's avatar
      hooterville
      Senior
      4 years ago

      Hello Liz,

       

           My load time is 14 seconds

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        Thank you hooterville!

         

        Let me escalate this to our devs for their input. 

         

        To clarify, is it just webmail that's loading this slowly for you or are all sites taking about this long?

         

        At what point do you stop waiting for webmail to load and hit refresh to get it to finally load?

         

        -Liz