Forum Discussion
email problems
Hello, I am once again having trouble getting email. It seems to be working fine on my phone but I can't seem to access it on my computer. When I try to get email this is the message I get - ...
Good morning Mary,
Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.
Thanks,
Liz
Hi Mary,
Thanks for posting and providing the error message, that helps a great deal! When you access your HughesNet email via phone, are you using a third party mail client or are you logging into the HughesNet site and tapping on the My Email link in the top right corner like in this screenshot?:
When trying on the computer, which browser are you using? Does the error pop up in a different browser?
Thanks,
Liz
Hello Liz,
When on the computer I have tried two different browsers, Chrome and Edge. Neither one work. I got the same error notice in both browsers.
I just tried once again to access my email on Chrome and got this message - Network request failed with status 504- "Gateway Time-out"
On my phone I am using the mail app that came with the phone (iPhone). This works. I am not using the Hughesnet site on my phone.
Mary
Good morning Mary,
Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.
Thanks,
Liz
Thank you Liz,
Things seem to working good now.
Mary S.
Wonderful, I appreciate the confirmation!
-Liz
