I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoing server. I believe something has gone wrong with the outgoing email server. It does not accept a login from my email clients. I have been a Hughesnet user for over 20 years. This seems to happen every year in December. Is some key tech support person on leave?
I NEED my email. Would someone from Tech support please respond? I posted this complaint yesterday and nobody responded.
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I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoing server. I believe something has gone wrong with the outgoing email server. It does not accept a login from my email clients. I have been a Hughesnet user for over 20 years. This seems to happen every year in December. Is some key tech support person on leave?
I NEED my email. Would someone from Tech support please respond? I posted this complaint yesterday and nobody responded.
Tech support please respond ASAP.
Robert Oder
Temecula CA
","body@stringLength":"761","rawBody":"
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoing server. I believe something has gone wrong with the outgoing email server. It does not accept a login from my email clients. I have been a Hughesnet user for over 20 years. This seems to happen every year in December. Is some key tech support person on leave?
I NEED my email. Would someone from Tech support please respond? I posted this complaint yesterday and nobody responded.
Tech support please respond ASAP.
Robert Oder
Temecula CA
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NEW email Problem!","moderationData":{"__ref":"ModerationData:moderation_data:141079"},"body":"
I hope that Liz , Remy , Damian , or even Jay or Amanda reply to you today. You're likely not the only one going through this.
Have you called the 800 number or gotten on the chat to see if they're aware of reports of email issues?
I hope that , , , or even or reply to you today. You're likely not the only one going through this.
Have you called the 800 number or gotten on the chat to see if they're aware of reports of email issues?
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Hi Maratsade!
Thank you for responding.
When I call the 800 number, I get some young inexperienced kid that does not have a clue about this problem. I think there is something in the outgoing email server that is preventing client logins. I believe this requires intervention by a Tech person. As this always happens in late December, I cant help but wonder if some key person is on Christmas leave.
When I call the 800 number, I get some young inexperienced kid that does not have a clue about this problem. I think there is something in the outgoing email server that is preventing client logins. I believe this requires intervention by a Tech person. As this always happens in late December, I cant help but wonder if some key person is on Christmas leave.
I need HELP!
Robert
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Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!
Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!
\n
\n
Thanks,
\n
Remy
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Guys,
Hate to parachute in but I'm pretty sure that the issue is system-wide network congestion, which is affecting latency, which in turn is affecting the connection to the email's authentication server. It happens periodically, but typically gets worse in colder weather (more people inside using internet, duh). There's no conspiracy theory here, just an unfortunate downside of how satellite comms works.
If this is still a problem for you, I sincerely recommend you proactively start moving to a free, third party-based email service such as Gmail. Instead of waiting for Mohamed to move the immovable mountain, it will ultimately solve your problems by immediately providing a more consistent email service.
Hate to parachute in but I'm pretty sure that the issue is system-wide network congestion, which is affecting latency, which in turn is affecting the connection to the email's authentication server. It happens periodically, but typically gets worse in colder weather (more people inside using internet, duh). There's no conspiracy theory here, just an unfortunate downside of how satellite comms works.
If this is still a problem for you, I sincerely recommend you proactively start moving to a free, third party-based email service such as Gmail. Instead of waiting for Mohamed to move the immovable mountain, it will ultimately solve your problems by immediately providing a more consistent email service.
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Hi MarkJFine:
I worked many years for Hughes building spacecraft and ground systems, and I respectfully disagree with your analysis. The problem usually starts in mid December, and stops shortly after New Years. Winter weather goes much longer than that. It is much more like that there is a key component that needs monitoring/tweaking, and the person responsible for it goes on Christmas vacation.
Furthermore, the simple fact that the sysops/tech people refuse to jump in on this conversation, despite their having being invited to do so repeatedly, makes it appear that they have abandoned us.
We are paying through the nose for a service that includes email, and they should provide it. I have already stated why moving to another Emil is not so easy for some of us. I don't believe it is a latency issue, because I can't access the server via fiber optic land based lines either.
Come on, sysops: jump in here, tell us what's wrong and what you are going to do about it. You would establish credibility if you did.
I worked many years for Hughes building spacecraft and ground systems, and I respectfully disagree with your analysis. The problem usually starts in mid December, and stops shortly after New Years. Winter weather goes much longer than that. It is much more like that there is a key component that needs monitoring/tweaking, and the person responsible for it goes on Christmas vacation.
Furthermore, the simple fact that the sysops/tech people refuse to jump in on this conversation, despite their having being invited to do so repeatedly, makes it appear that they have abandoned us.
We are paying through the nose for a service that includes email, and they should provide it. I have already stated why moving to another Emil is not so easy for some of us. I don't believe it is a latency issue, because I can't access the server via fiber optic land based lines either.
Come on, sysops: jump in here, tell us what's wrong and what you are going to do about it. You would establish credibility if you did.
Robert
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I second MarkJFine's suggestion about the third party email. I'd also add that ISP provided email is progressively going by the wayside, with many ISP's no longer providing it in any way, so there may very well come a time, and maybe not that far off into the future, where those who rely on HughesNet's email service will need to transition to a third party provider. In fact, though I'm not 100% on this, I believe they're no longer offering their email service to new subscribers and are now only keeping it available for existing subscribers who still use it, though I've no doubt the number who still do use it is gradually decreasing.
It's just something to keep in mind.
I've been using MSN's email service (it became Hotmail and is now Outlook.com) for about 25 years, and it's always worked very well. I use Gmail too, though that one is primarily a 'just in case' backup. The only thing I've ever really used HughesNet's email for is Community Notifications, and even then I forward them to my regular email, only checking HughesNet's webmail site every few months to empty the Inbox.
I second 's suggestion about the third party email. I'd also add that ISP provided email is progressively going by the wayside, with many ISP's no longer providing it in any way, so there may very well come a time, and maybe not that far off into the future, where those who rely on HughesNet's email service will need to transition to a third party provider. In fact, though I'm not 100% on this, I believe they're no longer offering their email service to new subscribers and are now only keeping it available for existing subscribers who still use it, though I've no doubt the number who still do use it is gradually decreasing.
It's just something to keep in mind.
I've been using MSN's email service (it became Hotmail and is now Outlook.com) for about 25 years, and it's always worked very well. I use Gmail too, though that one is primarily a 'just in case' backup. The only thing I've ever really used HughesNet's email for is Community Notifications, and even then I forward them to my regular email, only checking HughesNet's webmail site every few months to empty the Inbox.
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I too am unable to send emails. Keep getting a message that states see outlook. I do not use outlook. Today I got a message saying hughesnet is on a block list. The contact I tried to mail has a msn.com mail address. This is so annoying. I won't even try to call or chat with hughesnet because it never accomplish anything
I too am unable to send emails. Keep getting a message that states see outlook. I do not use outlook. Today I got a message saying hughesnet is on a block list. The contact I tried to mail has a msn.com mail address. This is so annoying. I won't even try to call or chat with hughesnet because it never accomplish anything
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Having the same problem here now plus get a 403 code when I attempt to login to website. My email has been doing this off & on sending since Monday. Tried to use phone tech support but call dropped on HugheNet end. Frustrating, I know all about it. I've tried using Mailbird, EM client & Thunderbird. All my email client settings are correct & entered properly. This type problem has happened to me on & off for about 2 years now!
Having the same problem here now plus get a 403 code when I attempt to login to website. My email has been doing this off & on sending since Monday. Tried to use phone tech support but call dropped on HugheNet end. Frustrating, I know all about it. I've tried using Mailbird, EM client & Thunderbird. All my email client settings are correct & entered properly. This type problem has happened to me on & off for about 2 years now!
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Hello Robert,
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Just checking in! I had replied to your private message on 12/27/23 but just in case you did not see it, I will copy and paste it here. I am hoping that together, we can find a resolution soon.
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I understand your concern about the seasonality of the issue, and in my decade here have definitely seen situations (perhaps not specific to email) here where this is the case for a problem. Seasonality could also mean other factors such as an increase in spam, junk or phishing mail being firehosed out during peak shopping season. However, since you were still prompted to login/have issues in locations that aren't where your HughesNet internet service is the primary connection, it tells me that the connection at your home may not be the culprit. Please do send that screenshot you mentioned before if possible, or any screenshots you can get of recent/new problems. They are tremendously helpful when escalating.
Just checking in! I had replied to your private message on 12/27/23 but just in case you did not see it, I will copy and paste it here. I am hoping that together, we can find a resolution soon.
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I understand your concern about the seasonality of the issue, and in my decade here have definitely seen situations (perhaps not specific to email) here where this is the case for a problem. Seasonality could also mean other factors such as an increase in spam, junk or phishing mail being firehosed out during peak shopping season. However, since you were still prompted to login/have issues in locations that aren't where your HughesNet internet service is the primary connection, it tells me that the connection at your home may not be the culprit. Please do send that screenshot you mentioned before if possible, or any screenshots you can get of recent/new problems. They are tremendously helpful when escalating.
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Thank you
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