I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoing server. I believe something has gone wrong with the outgoing email server. It does not accept a login from my email clients. I have been a Hughesnet user for over 20 years. This seems to happen every year in December. Is some key tech support person on leave? I NEED my email. Would someone from Tech support please respond? I posted this complaint yesterday and nobody responded. Tech support please respond ASAP. Robert OderTemecula CA

Hi Remy: If I seem impatient, it is because this has been going on now for several years. Every year in December, this happens. This is a technical problem and it needs to be fixed by technical people. Please see if you can get a tech person on it. In this day and age, email is critically important. My email is on signs all over town. I am unable to respond to client emails at this time. I am losing business because of this. If you are unable to get the techs to fix this, please give me their contact info and let me see if I can help. I worked at Hughes for many years, and I am a seasoned Electrical Engineer. Thank you. Robert Oder

Hello all, We have some planned maintenance tonight which may result in a few hours downtime on the community and our main website (myhughesnet.com). This will likely impact the webmail site as well, but just wanted you to be aware in case you try to login tonight and it is not working. We have an internal escalation path we can take if this is something we cannot resolve on our own, so not to worry. The most important pieces of information for us to know in this case, and it would be great if everyone on this thread with the problem can answer: When visiting myhughesnet.com and logging in, then clicking on 'My Email', does it redirect you to an inbox? If yes - can you send/receive email here? (If you can't send email, what happens? Do you get a bounceback, error page, or something else?) If no - where does it take you? Feel free to send Jay screenshots in a private message if needed. He will be taking over your case while Remy is out.

Guys, Hate to parachute in but I'm pretty sure that the issue is system-wide network congestion, which is affecting latency, which in turn is affecting the connection to the email's authentication server. It happens periodically, but typically gets worse in colder weather (more people inside using internet, duh). There's no conspiracy theory here, just an unfortunate downside of how satellite comms works. If this is still a problem for you, I sincerely recommend you proactively start moving to a free, third party-based email service such as Gmail. Instead of waiting for Mohamed to move the immovable mountain, it will ultimately solve your problems by immediately providing a more consistent email service.

RobertOder Since we're swapping bona fides I have 34 years of experience in communications (US Army and Northrop Grumman) and decades of experience with HughesNet. If you don't think kids being home from school and being indoors doesn't have a major impact nor a load on the system, just look at the timeframe you've outlined - Winter break. Also, have you ever considered that the sysops/tech people not jumping in as fast as you'd like is because email issues have been placed on the bottom of the urgency barrel? They're not abandoning you, just the email, because there are likely more pressing problems they need to deal with (J3 rollout, capacity, security, and increased load due to cable cutters to name a few) and (as I've said) your email issue likely can't be solved with the limited amount of resources. If email is the reason why you're sticking with this service then I think your priorities are misplaced, since there are several better options for email (as I've said) that cost you nothing. And, oh by the way, email may have been included but you're paying through the nose for an internet service that has a tremendous amount of overhead and sunk equipment costs, not subcontracted email services that may likely be going away. I'm sorry that your expectations don't match the reality of the situation, but that's life.

Hi armadillocj, Looks like the last 72 hours have been clear of any bounces. Are you still having trouble? Thanks Amanda

NEW email Problem! | Hughesnet Community

MarkJFine
Professor
12 months ago
Guys,

Hate to parachute in but I'm pretty sure that the issue is system-wide network congestion, which is affecting latency, which in turn is affecting the connection to the email's authentication server. It happens periodically, but typically gets worse in colder weather (more people inside using internet, duh). There's no conspiracy theory here, just an unfortunate downside of how satellite comms works.

If this is still a problem for you, I sincerely recommend you proactively start moving to a free, third party-based email service such as Gmail. Instead of waiting for Mohamed to move the immovable mountain, it will ultimately solve your problems by immediately providing a more consistent email service.
- timderry
  Freshman
  12 months ago
  I think you nailed it
  - RobertOder
    Junior
    12 months ago
    Hi MarkJFine:
    I worked many years for Hughes building spacecraft and ground systems, and I respectfully disagree with your analysis. The problem usually starts in mid December, and stops shortly after New Years. Winter weather goes much longer than that. It is much more like that there is a key component that needs monitoring/tweaking, and the person responsible for it goes on Christmas vacation.
    
    Furthermore, the simple fact that the sysops/tech people refuse to jump in on this conversation, despite their having being invited to do so repeatedly, makes it appear that they have abandoned us.
    
    We are paying through the nose for a service that includes email, and they should provide it. I have already stated why moving to another Emil is not so easy for some of us. I don't believe it is a latency issue, because I can't access the server via fiber optic land based lines either.
    
    Come on, sysops: jump in here, tell us what's wrong and what you are going to do about it. You would establish credibility if you did.
    
    Robert
maratsade
Distinguished Professor IV
12 months ago
I hope that Liz , Remy , Damian , or even Jay or Amanda reply to you today. You're likely not the only one going through this.
Have you called the 800 number or gotten on the chat to see if they're aware of reports of email issues?
- RobertOder
  Junior
  12 months ago
  Hi Maratsade!
  
  Thank you for responding.
  
  When I call the 800 number, I get some young inexperienced kid that does not have a clue about this problem. I think there is something in the outgoing email server that is preventing client logins. I believe this requires intervention by a Tech person. As this always happens in late December, I cant help but wonder if some key person is on Christmas leave.
  
  I need HELP!
  
  Robert
  - Remy
    Moderator
    12 months ago
    Robert,
    
    Thanks for reaching out! We have our team looking into this issue for you. To start, is your email client set up in accordance with this link https://my.hughesnet.com/support/faq/418/?How%20can%20I%20get%20HughesNet%20Email%20on%20my%20Mobile%20Smart%20Device??
    
    Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!
    
    Thanks,
    
    Remy
GabeU
Distinguished Professor IV
12 months ago
I second MarkJFine's suggestion about the third party email. I'd also add that ISP provided email is progressively going by the wayside, with many ISP's no longer providing it in any way, so there may very well come a time, and maybe not that far off into the future, where those who rely on HughesNet's email service will need to transition to a third party provider. In fact, though I'm not 100% on this, I believe they're no longer offering their email service to new subscribers and are now only keeping it available for existing subscribers who still use it, though I've no doubt the number who still do use it is gradually decreasing.

It's just something to keep in mind.

I've been using MSN's email service (it became Hotmail and is now Outlook.com) for about 25 years, and it's always worked very well. I use Gmail too, though that one is primarily a 'just in case' backup. The only thing I've ever really used HughesNet's email for is Community Notifications, and even then I forward them to my regular email, only checking HughesNet's webmail site every few months to empty the Inbox.
armadillocj
Freshman
12 months ago
I too am unable to send emails. Keep getting a message that states see outlook. I do not use outlook. Today I got a message saying hughesnet is on a block list. The contact I tried to mail has a msn.com mail address. This is so annoying. I won't even try to call or chat with hughesnet because it never accomplish anything
dbwtc1
Freshman
12 months ago
Having the same problem here now plus get a 403 code when I attempt to login to website. My email has been doing this off & on sending since Monday. Tried to use phone tech support but call dropped on HugheNet end. Frustrating, I know all about it. I've tried using Mailbird, EM client & Thunderbird. All my email client settings are correct & entered properly. This type problem has happened to me on & off for about 2 years now!
Amanda
Moderator
12 months ago
Hello Robert,

Just checking in! I had replied to your private message on 12/27/23 but just in case you did not see it, I will copy and paste it here. I am hoping that together, we can find a resolution soon.

I understand your concern about the seasonality of the issue, and in my decade here have definitely seen situations (perhaps not specific to email) here where this is the case for a problem. Seasonality could also mean other factors such as an increase in spam, junk or phishing mail being firehosed out during peak shopping season. However, since you were still prompted to login/have issues in locations that aren't where your HughesNet internet service is the primary connection, it tells me that the connection at your home may not be the culprit. Please do send that screenshot you mentioned before if possible, or any screenshots you can get of recent/new problems. They are tremendously helpful when escalating.

Thank you