Forum Discussion

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Is this like before, when you were getting a 504 error?  Could you post a screenshot of what you see when trying to access email?

    • wgrobison1's avatar
      wgrobison1
      Junior

      Hmmm… can't reach this page

       server IP address could not be found.

      Try:

      • Checking the connection
      • Checking the proxy, firewall, and DNS settings
      ERR_NAME_NOT_RESOLVED
      Diagnose issueRefresh
       
      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Clear the DNS. Follow the procedure below to the letter. 


        1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

        2. Unplug the modem's power from the wall socket.

        3. Wait a minute, then plug the modem back in.

        4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.