Forum Discussion

wgrobison1's avatar
wgrobison1
Junior
2 years ago

Hmmm… can't reach this page

 server IP address could not be found.

Try:

  • Checking the connection
  • Checking the proxy, firewall, and DNS settings
ERR_NAME_NOT_RESOLVED
Diagnose issueRefresh
 
maratsade's avatar
maratsade
Distinguished Professor IV
2 years ago

Clear the DNS. Follow the procedure below to the letter. 


1. Turn off all of the devices using the modem (all phones, iPads, computers, etc.)

2. Unplug the modem's power from the wall socket.

3. Wait a minute, then plug the modem back in.

4. Wait about 5 minutes after all the lights on the modem are back on, then turn all your devices on one-by-one.

  • wgrobison1's avatar
    wgrobison1
    Junior
    2 years ago

    have followed your instructions, still no email, all other sites ok

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      wgrobison1,

       

      Thank you for reaching out! Are you still experiencing email issues?

       

      Thanks,

      Remy

      • wgrobison1's avatar
        wgrobison1
        Junior
        2 years ago

        yes! still problems again!