Forum Discussion
Ethernet cable slowing down connection
I did that yesterday, not very helpful. There were misunderstandings due to language barriers, and I got frustrated. All we accomplished was renaming the 2G and 5G networks. I recently upgraded to the next-gen Hughesnet and all the networks had the same name. I had already gone to the control panel and seen that (switched to 5G since my computer is in the same room as modem), but I didn't realize I could or had to rename them. The install tech didn't mention that.
I was having trouble getting tech support to understand that I wanted to troubleshoot the ethernet connection, possibly check advanced settings. The agent kept focusing on other things like my phone and other devices on the network (none were connected, on purpose). The call was disconnected several times and I gave up. I'll have to try later when I have time.
I hope that maybe Damian or Remy see your post and get involved in the case. They may have ideas about what to do next, or whether your case needs to be escalated, or something.
I didn't know we had to rename the two channels...Not sure why that would be necessary, either.
I think the phone techs may have to go through a fixed protocol, but yes, it's very frustrating when this happens. Hopefully you'll get help from the HN reps on this site and your issue will be resolved quickly.
