Forum Discussion

aria's avatar
aria
New Poster
2 years ago
Solved

excessive dsta usage suddenly

suddenly data usage  so i bought another 15 GB of tokens and it is almost gone in six days. that is the amount I have for monthly use and rarely use it all. have not used internet any more than usu...
Data Management
  • Remy's avatar
    Remy
    2 years ago

    aria,

     

    Thanks for reaching out! Upon looking into your account, the first thing I'm noticing is your alignment is off by quite a bit, and we'd definitely like to get that resolved as soon as possible. A technician will reach out to confirm and schedule the visit, at no cost to you! 

     

    It seems your data reset today, on the 28th. There has been less than 1GB used today, which is a good sign. It appears all of the usage is coming from a desktop directly connected to the modem. About 670MB have been used today by that computer. Are you performing any internet activities that you haven't in the past?

     

    Thanks,

    Remy

aria's avatar
aria
New Poster
2 years ago

Remy thank you and everyone trying ti help.

Go ahead and just set a dating .Without being able to directly contact repair it could be very hard to locate my property.

As this is a very rural area and many roads are not marked. i usually have to make arrangements to meet someone

and then they follow me to my home.

The road is about 14 miles from nearest town and them 3 miles up a dirt road that at times looks like a trail through a forest.

Coordination of time  is important to connect so without phone use that is only by email at this time.  Cell phone service is not available in a lot

of the area. I do not have cell phone service where I live.

GPS or google maps are inaccurate in rural areas .

I will be surprised if they find my place .

I  will unlock my gate on the date of service given .

Remy's avatar
Remy
Moderator
2 years ago

aria,

 

Thank you for your patience, and we truly appreciate your cooperation! I've spoken with the local technician company handling your order, and I was able to schedule a visit for you on Saturday, September 9th, between 12PM - 2PM! I will be sending additional information via private message so you can get in contact with them over the internet instead of having to call! Please let us know if you receive the private message!

 

Thanks,

Remy

  • aria's avatar
    aria
    New Poster
    2 years ago

     

     

    Remy

    Why did I just receive a email from HughesNet thanking me for ordering hughes net and are coming to install my Hughes Net system.

    Someone is under the impression that  I ordered Hughes Net and as they already have my credit card number on file will I get charged  for another system

    I only ordered repair service.

    Okay now its enough.

    I am 82 on Friday and on social security and will stop anyone from installing this  and yes I am very capable of doing that .I

     

    I did get your private message and will follow your instructions.

    I really thank you so very much for all your help and kindness.

    I will do my best to get through this.

     

    • Remy's avatar
      Remy
      Moderator
      2 years ago

      aria,

       

      Thanks for the follow up! Upon looking into your account, I can't seem to find an email that was sent out automatically by us matching this description. Are you able to list the email address for us, so we can confirm this? You won't be charged for an additional installation setup, as the technician order requested is strictly for repair.

       

      Thanks,

      Remy

      • aria's avatar
        aria
        New Poster
        2 years ago

        I copied the email ,this is what the email message is

        DO_NOT_REPLY@hughes.com

        Dear *Redacted*,
        Thank you for ordering HughesNet®. Your installation appointment details are listed below as well as the contact information for your certified technician.
        Your Install is Scheduled for: September 09, 2023
        Your technician will arrive between: 11 a. m. and 2 p. m.
        Technician's Name and Phone#: *Redacted*
        Distributor's Name and Phone#: *Redacted*
        Site Account Number (SAN): *Redacted*
        You may receive a phone call or text message from the technician to reconfirm your appointment. You can also call the assigned technician if you need to update your appointment or ask any questions regarding your installation.
        If you are unable to reach the technician's company for any reason, please contact the assigned Distributor listed above.
        Check out our Install FAQs for more information. For further assistance, call Customer Care at 866-347-3292 with your Site Account Number (SAN).
        (Please do not reply to this email because the mailbox is not monitored.)
        Thank you again for ordering HughesNet!

         

        As the FAQs they listed when I checked on to see if I could get more information it was all about getting a whole system .