Forum Discussion

robinloraditch's avatar
robinloraditch
Junior
5 years ago

Extremely slow speeds!! No answers.

So, as being a Hughesnet customer for about 6 months or less, I have had numerous calls to tech support. We have spent so many hours on the phone,to the point we are just fed up. We have hardly ever ...
Bad customer service
bad internet service
Performance
slow speeds
  • robinloraditch's avatar
    robinloraditch
    5 years ago

    Awe buddy, you didn't. I didn't say anything to you bud, just referring to GabeU comments, as i didn't know it logged me out of testmy. Buuuut...my good friend Javier, at tech support seems to have resolved my problem. Man, he was very thorough,  patient....And extremely helpful. After him running tests on his end and seeing horrible speeds, and seeing we had replaced the modem. He had me do a few basic things and no avail.  Then hard reset with both buttons until the modem cycled.....Boom. high speeds again. So I need to go ahead and close this thread.

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

This is a tech support site, not a rant site, so you're in the wrong place. If you  need help with your speeds, then ask for it and follow the procedure to begin getting the issue checked.  Otherwise, you're wasting everyone's time, including yours, as ranting will not get you solutions.   

 

You always have the choice to cancel the service if it doesn't work for you. 

 

(And Roanoke52, what's your beef? Speak up, man,  instead of hiding in the shadows giving kudos to the disgruntled). 

  • robinloraditch's avatar
    robinloraditch
    Junior
    5 years ago

    And this is a technical problem without a solution still. I can voice my issues how I see fit. The time you wasted telling me me more or less to cancel my service, was just that...time wasted. Your insight was very helpful, thank you.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      This is a site to seek solutions to tech and account problems. You have not asked for help, you have just ranted, so the way you have chosen to voice your issues is pretty much impotent. 

       

      This is not a rant site, so what are you doing here?  Why don't you try to get help instead of just ranting? Will ranting fix your issues? Nope. You're helping no one, not even yourself; you're just throwing a tantrum. 

      • Reggie's avatar
        Reggie
        Teaching Assistant
        5 years ago

        This is only my opinion. Tech support should be handled by the MODS not others, who think they know everything. 

        If this site was run by HN, not the "Professors" there would be less problems. JMHO