Forum Discussion
gateway and acceleration problems
My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've veri...
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
Good morning macsretandme,
Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.
Your patience and understanding are much appreciated.
I don't know how. I don't know why. Nothing done but browsing on this end, but this morning and now my connection/association state is running smoothly and without a problem. Did someone on your end do something? If so, can't thank you enough. Please feel free to pull whatever info you need from my acct./system. If it starts up again, I'll contact you.
Hmm that sounds good, I haven't heard back from engineering after I sent the escalation. Let's keep an eye on the performance, and keep me informed on how it goes this weekend. If all continues to go well I can let engineering know.
Update of weekend connection. So far so good still. Good connections no acceleration errors no gateway problems. I guess if it starts up again I will contact you again. Thank you for your attention on this. Again please feel free to pull any info needed from my account to help if needed for others with the same problem. Merry Christmas.
Good morning macsretandme,
That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.
Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.
