Forum Discussion

macsretandme

New Poster

8 years ago

Solved

gateway and acceleration problems

Performance

macsretandme

New Poster

8 years ago

Update of weekend connection. So far so good still. Good connections no acceleration errors no gateway problems. I guess if it starts up again I will contact you again. Thank you for your attention on this. Again please feel free to pull any info needed from my account to help if needed for others with the same problem. Merry Christmas.

Liz

Moderator

8 years ago

Good morning macsretandme,

That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.

Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.

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problems","id":"message:87797","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:50776"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:87797"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:87797"},"body@stripHtml({\"truncateLength\":200})":" My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've veri...","body@stringLength":"617","rawBody":"

My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City. I've verified and double checked all of my equipment to make sure it's not the problem. My signal strength is good, yet when I go to \"system control center\". It's verified that the dropped data ranges from 0% - 80% randomly. When checked further, problems keep pointing back to associated gateway problems. Is there anyway to change associated gateway to a different location other than SLC?

","kudosSumWeight":0,"postTime":"2017-11-28T15:59:20.151-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:87797_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8743},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:87797":{"__typename":"Conversation","id":"conversation:87797","solved":true,"topic":{"__ref":"ForumTopicMessage:message:87797"},"lastPostingActivityTime":"2017-12-05T11:25:35.408-05:00","lastPostTime":"2017-12-05T11:25:35.408-05:00","unreadReplyCount":17,"isSubscribed":false},"ModerationData:moderation_data:87797":{"__typename":"ModerationData","id":"moderation_data:87797","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:87797_1":{"__typename":"Revision","id":"revision:87797_1","lastEditTime":"2017-11-28T15:59:20.151-05:00"},"AcceptedSolutionMessage:message:88232":{"__typename":"AcceptedSolutionMessage","id":"message:88232","conversation":{"__ref":"Conversation:conversation:87797"},"author":{"__ref":"User:user:16464"},"revisionNum":2,"uid":88232,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:88209"},"subject":"Re: gateway and acceleration problems","moderationData":{"__ref":"ModerationData:moderation_data:88232"},"body":"

Good morning macsretandme,

That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.

Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.

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Good morning macsretandme,

That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.

Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.

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