Forum Discussion

PoppaJohn's avatar
PoppaJohn
Freshman
8 years ago
Solved

Gen 4 gaming no problem other than latency, but Gen 5? Forget about it, no way, no how

OK, I have been a VERY satisfied customer of Hughesnet for a few years now, that was Gen 4, I have played a few games for years on Facebook, and a Tankionline.com with little or no issue, I was a ver...
Gaming
html5
java
Performance
server time out
  • Liz's avatar
    Liz
    8 years ago

    Hi PoppaJohn,

     

    Thank you for letting us know you're able to play again. I've let engineering know. Feel free to drop by the community again if you have additional concerns.

     

     

     

Liz's avatar
Liz
Moderator
8 years ago

Hi PoppaJohn,

 

I'm glad you found the community, thank you for posting. I pulled up your account to run diagnostics on your site and have found that the HughesNet equipment is working normally. Are you only having difficulty connecting to your game? Are your general speeds and internet browsing experience OK?

 

We'll try to reproduce this error you're seeing in our lab.

 

Looking forward to hearing back from you.

 

Your cooperation, patience, and understanding are much appreciated.

 

PoppaJohn's avatar
PoppaJohn
Freshman
8 years ago

Thank You Liz, I have included a screenshot of what I am encountering, I can now get to a community page, but not into a specific game site. Tankionline.com, also "Family Farm" on facebook has caused a few problems also. On one of my calls to tech support the girl knew what the problem was it seemed and quickly rest something and it worked, though somewhat grainy graphics, for a couple of hours before coming back again.

 

http://screenshot.co/#!/2e60b474fa