Forum Discussion

ilmontgo's avatar
ilmontgo
Sophomore
8 years ago

Gen 5 FAP Speed not 3 Mbps

Hello, I was a Gen 4 customer for a year and then was convinced to upgrade to Gen 5 when I called to cancel my service. One of the reasons I upgraded was that the sales person told me that after I us...
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    No problem, I will PM you :)

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Hughesnet Gen5 FAP speeds are stated as "speed of the Services may be reduced to as low as or lower than 1 Mbps"

http://legal.hughesnet.com/FairAccessPolicyGen5.cfm

I am sure monday that one of the reps will request a sales call review and see what was said during it.

  • ilmontgo's avatar
    ilmontgo
    Sophomore
    8 years ago

    Thanks for your reply C0RR0SIVE. That would be good.

    • ilmontgo's avatar
      ilmontgo
      Sophomore
      8 years ago

      FYI, the speed tests are finished: http://testmy.net/quickstats/ilmontgo

      Max speed over 15 hours of testing was 1.41 Mb. Looks like the throttle is 1.5 Mb instead of 3 Mb.

       

      I suppose this doesn't really matter though as I read the Legal Fair Access Policy that's linked above and nowhere does it say 3 Mbps. I look forward to hearing the response to the review of the sales call because I'm sure they told me Gen 5 FAP was 3 Mbps.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Like I said, it will be monday before a rep here can request a sales call review, so it could be upto friday before you find anything out.