Forum Discussion

ilmontgo's avatar
ilmontgo
Sophomore
8 years ago

Gen 5 FAP Speed not 3 Mbps

Hello, I was a Gen 4 customer for a year and then was convinced to upgrade to Gen 5 when I called to cancel my service. One of the reasons I upgraded was that the sales person told me that after I us...
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    No problem, I will PM you :)

ilmontgo's avatar
ilmontgo
Sophomore

Hi Amanda,

 

The iphone signal was "fair" because I was outside with it all day yesterday. I did 2 speed tests with the iPhone on the porch and they were in line with the rest of the tests run from my laptop with full wifi signal during daytime hours yesterday. I just did another test on the laptop and got 70 Mbps. It seems non-peak speeds and web response are improved.

 

I thought the temporary FAP mode wouldn't be possible; no worries. Signal strength is still steady in the upper 90's so it seems the dish and radio replacement helped with that. However, my experince during peak hours last night were just as bad as before; as low as 2.14 Mbps - so 10% of 25 Mbps.

I'd like to talk about those offers you extended to me.

Amanda's avatar
Amanda
Moderator
8 years ago

No problem, I will PM you :)

  • cmgm1955's avatar
    cmgm1955
    New Poster
    8 years ago
    I am a brand new customer as of today and I was told the same thing that my speed would never drop below 3mbps while streaming and 25mgbs while surfing the Internet after I have used my 50 GB data for the month. Sounds like the sales people are lying to the new customers to get them to sign up. And by the way she said the tech that came out would have me sign the contract which he did not have me do.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    cmgm1955

     

    To address your issue and keep it separate, you should start a new topic in the Tech Support section, which you can do by clicking on the blue "Start a topic" button on the upper right while within said section. 

     

    You can request that your sales call be reviewed in that post to verify what was said to you by the salesperson.  

  • ilmontgo's avatar
    ilmontgo
    Sophomore
    8 years ago

    Hi, I just wanted to do a 3 week update and it's good news. I was upset because FAP mode was virtually unusable.

     

    It does seem like I'm getting the throttled speed pretty reliably. It has been good enough that I haven't bothered with the speed tests. I am now able to stream Netflix at decent quality with no issues in FAP mode at peak usage hours. It does have to buffer for around 30 seconds for each video and starts with low quality but it streams straight through and the resolution improves in the first few minutes. Browsing is slightly improved too. This is after the technician visited and replaced my radio and dish and ensured correct orientation. My signal strength went up from the 60's to the 90's and sometimes over 100. That technician visit was prompted by another thread about reduced performance during peak hours.

     

    So thank you to the moderators and Amanda for addressing my frustrations with seriousness and expediance; I am much more satisfied with Hughesnet's service now.