Forum Discussion
GEN 5 Speeds decrease quickly
Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have...
Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.
Good morning Pete_Vit,
Thank you for posting and providing your speed tests. I've pulled up your account, will run remote diagnostics on your site, and review your case notes.
Your cooperation, patience, and understanding are much appreciated.
thank you Liz, I've tried multiple devices, different types of connections, all show about the same speed, I'll try again tonight when I get home (4:30) Central
Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
Liz wrote:Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
thank you Liz - I'll let you know
Pete_Vit wrote:
Liz wrote:Hi Pete_Vit,
After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.
Please let us know how the site visit goes.
thank you Liz - I'll let you know
after the tech was done adjusting the dish, he came in and performed a speed check on a different site, download speed was 35M there about
today my speeds seem slow again so I used the speed test on hughesnet, my speeds are low again
Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem
02/03/2018 07:37 AM15193088Yes02/03/2018 07:33 AM18413221Yes02/02/2018 05:32 AM158203229Yes01/30/2018 03:04 PM13123031Yes01/25/2018 04:04 PM19492766Yes01/25/2018 04:03 PM13423252Yes01/25/2018 04:01 PM20922943Yesgoing to testmy.net speeds were the same initally then results were better, back to hugestnet I cannot duplicate these speed results
Download :: 38.9 Mbps 4.9 MB/sYour speed had a 45% middle varianceTiP Summary - Minimum :: 30.03 Mbps | Middle :: 41.03 Mbps | Maximum :: 48.95 MbpsSpeed in Mbps0204060Download Speed70% (25.55 MB/36.5 MB) completed (0.43 MB/s) : 39.57 Mbps
29% faster than Index Speed 
