Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.
I am having the same problems, Upgrade they said, its all better they said, NOT, I dont use it much but when I do I want it to work correctly
I came in with Gen 5 and my speeds are horrible. I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE. Am i wrong or not reading these correct?
Robin Cagle
kyjeff and caglecowgirl1
To address the issue you are having, and to keep your individual issue separate, please start a new post, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.
Or...
Please click the following link to start the new post... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
caglecowgirl1 wrote:I came in with Gen 5 and my speeds are horrible. I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE. Am i wrong or not reading these correct?
Robin Cagle
Robin, I started with Hughesnet I think before GEN4, now GEN5 mostly driven by my work needs, I'm about to pack it on and have Verizion look at putting a tower on my propery so I can get 1) paid for the tower and 2) get LTE or 5G speeds. you are reading those speed test numbers and I was directed by tech support to go to a 3rd party speed test site, problem is the 25 to 35 MEG file you are testing with....goes against your data usage. there was an issue eary on with GEN 5 and Voice, if you had both, now Voice is good....speeds....no so good.
Carmen Vitullo - where are you located?
I work from home and can not deal with this speed.
Robin Cagle
