mk2 wrote: Bottom line question; Is Gen4 being slowed down and is it going away? We were very satisfied with it, with no need to move to Gen5. However, if it keeps going downhill, we will need to do something. BTW, I believe we have an HT 1100 modem. Maybe that is the issue? Is Gen6 coming?
No. Gen4 is not being slowed down and it's not going away any time soon. They aren't doing anything untoward in order to get people to upgrade to Gen5, which might actually be on the very same satellite, as in the Echostar 17, which is the satellite you're on, as it provides service to some Gen5 users, as well. As well, the HT1100 modem is fine, and they still provide them to people who need to swap out their older HT1000, or to those having issues with their HT1100, so they aren't going anywhere.
The reason the Gen5 plans available to you are smaller is because HughesNet is limiting the plans available when a beam and/or gateway starts to fill up with subscribers. It's likely that when Gen5 first came out there was a 50GB plan available to you, but as time went on that plan disappeared because of your beam and/or gateway getting more filled up with said subscribers.
But, back to your issue, if you'd like the reps to take a look at what's going on with your speed, they'll need a few speed test results. The instructions for the speed testing are below.
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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the manual 12MB size download test file
-If testing upload instead of download, use the manual 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
