Forum Discussion

mk2's avatar
mk2
Sophomore
7 years ago
Solved

Gen4 Slowing Down - Is This Intentional To Push Us To Gen5?

Hello everyone. We have been Hughes customers since it was Direcway. Overall we have been very satisfied with service and support. We are on Gen4, the old Ultra Plan which gives us 50 GB of everyday ...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi mk2,

     

    Thanks for your update, that sounds great! Glad the tech was able to confirm that the tree growth was also a factor. I had an inkling that could be it too since you mentioned this issue started a few months ago. When it gets warmer out, we tend fo get more cases like this, all because the leaves are growing back. I'll leave this thread open for a bit to let you post any further findings.

mk2's avatar
mk2
Sophomore
7 years ago

Good evening, So I ran tests, both download and upload throughout the day. I ran upload just to see the results. They are fairly consistent except for the final 5 run about 8:30 PM, EDT. The download times vary a lot. None of them, regardless of time of day, are as fast as we used to sustain a couple months ago.

Here is the URL for my results. https://testmy.net/quickstats/northfriend

I go by the name northfriend. 

Anyway, what do you all think? IMO, I know I am paying a little more than $100/month so my speeds should be better than I am getting. Lowest was 1.65 MBs down, with most around 2 or so. 

Again, thanks for your input. 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

mk2 

 

Those tests should provide the reps with some good information to go by.  I can only speak for myself, but those speeds definitely do look low.  Hopefully they can do something fairly easy, like some sort of remote adjustment. 

 

Hopefully they'll reply tomorrow.  :)