Forum Discussion

haroldo_psf's avatar
haroldo_psf
Freshman
8 years ago

Gen5 Awful Performance - Just can't browse the net.

I am appalled at the service I have with Hughesnet and the Gen5 equipment. I simply cannot browse sites like amazon.com, squareup.com, and many others.  I am now stuck after having bought the equipm...
Performance
  • haroldo_psf's avatar
    haroldo_psf
    8 years ago

    Hi Liz

    Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.

    I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful. 

    If things go south again I'll diasable the UPnP as the link suggests.

    I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache. 

    Anyway, thanks for your help, I'm marking this as solved 

     

Liz's avatar
Liz
Moderator
8 years ago

Hello Haroldo,

 

Thank you for your patience while our engineers work to address your concerns. Please try the steps here and let me know if they help.

 

Looking forward to hearing back.

 

  • haroldo_psf's avatar
    haroldo_psf
    Freshman
    8 years ago

    Hi Liz

    Thanks for the link. This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it.

    I am now able to browse normally, my smart TV has full network connectivity (amazon videos, netflix, etc), my Synology server is fully accessible from outside, my wife can do work on square, and life is beautiful. 

    If things go south again I'll diasable the UPnP as the link suggests.

    I wonder though, if this is a known issue as the link states, wouldn't hughesnet want to have this feature diabled by default? that would save everyone a lot of headache. 

    Anyway, thanks for your help, I'm marking this as solved 

     

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago

      "This past weekend out of desperation I tried some reset procedure posted on a previous thread (reset button for 3s then WPS for another 30). Not sure if that is correct, but after doing this, and then a power cycle (had to do that because all lights went dead after the reset), it just magically started to work, so I don't want to touch it."

       

      Good to know that this approach worked!

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning Haroldo,

       

      I'm so glad to hear this, thank you for sharing what you did before the system started working normally for you, I'm sure our engineers are interested in hearing this so I'll pass this up to them. We're already working on a software update for the modem to address this issue so that disabling UPnP won't be necessary in the future. 

       

      Please don't hesitate to drop by the community again if you have additional concerns.