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john777's avatar
john777
Sophomore
6 years ago

Help Slow speeds

Hello Hughesnet    My speed are below 1 mb a second i can t use my bonus zone can you plz help me  this is frustration and called tech support 5 time saying the enginering department suppose to call ...
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  • Damian's avatar
    Damian
    6 years ago

    Hello john777,

     

    Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.  

     

    -Damian 

     

john777's avatar
john777
Sophomore
6 years ago

having issues with slow speeds right now no one seems to help me or even called me as of yet to fix the issues from the hughes net engirneing   deepartmant     hasnt got back to me about my issues.