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john12's avatar
john12
Junior
6 years ago
Solved

slow speed

 Slow in S.C tonight

Performance
  • john12's avatar
    john12
    6 years ago

    new modem,Problem solved,Moden done the trick.Happy camper now

15 Replies

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    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      6 years ago

      john12 

       

      Just in case, check to make sure you aren't out of data.  If you have data, try power cycling your HughesNet modem, which can sometimes help.  To do so, unplug the modem, wait for at least a minute, then plug it back in.  Then wait for at least five minutes, which gives the modem time to be fully back up and ready, and try your activity again.

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Good morning John,

     

    Thanks for posting. I investigated further into this and it appears there was some degradation Tuesday at your gateway in Salt Lake City. This should be mostly resolved now, but please keep an eye on performance throughout next week and let me know if you see improvement.

     

    -Liz

    • john12's avatar
      john12
      Junior
      6 years ago

      Got a new modem on the way,Fingers crossed

      • Liz's avatar
        Liz
        Moderator
        6 years ago

        Nice, hope you like your new modem.

         

        -Liz