Forum Discussion
Help Slow speeds
Hello Hughesnet My speed are below 1 mb a second i can t use my bonus zone can you plz help me this is frustration and called tech support 5 time saying the enginering department suppose to call ...
Hello john777,
Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.
-Damian
You pay for a data package, not speeds. Speeds are not guaranteed (see subscriber agreement), even though the system itself is designed for 25 Mbps down and 3 Mbps up.
Hopefully a HN rep on this site will get back to you today or tomorrow regarding your post.
john777 wrote:Hello Hughesnet My speed are below 1 mb a second i can t use my bonus zone can you plz help me this is frustration and called tech support 5 time saying the enginering department suppose to call Me today i am frustrated Not getting full speed at this time during the day or bonus zone and yes i have usage that is in the 50% range left so have not the speeds i been paying for and the department for huges has not called me back or fix this plz Help me with this issue hughes i pay 160$ for this and No help getting frusrated and did every thing the tech support on the phone said to do and still no fix.????????????????????????????????????????
