Forum Discussion
Help Slow speeds
Hello Hughesnet My speed are below 1 mb a second i can t use my bonus zone can you plz help me this is frustration and called tech support 5 time saying the enginering department suppose to call ...
Hello john777,
Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.
-Damian
Hello john777,
Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.
-Damian
