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john777's avatar
john777
Sophomore
6 years ago

Help Slow speeds

Hello Hughesnet    My speed are below 1 mb a second i can t use my bonus zone can you plz help me  this is frustration and called tech support 5 time saying the enginering department suppose to call ...
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  • Damian's avatar
    Damian
    6 years ago

    Hello john777,

     

    Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.  

     

    -Damian 

     

Damian's avatar
Damian
Moderator
6 years ago

Hello john777,

 

Thank you for contacting us. After reviewing your account, it appears the TSC case that was escalated regarding this issue was ultimately closed on 10/15/2019. You were informed of the causes for these slow speeds and offered a monthly discount which has already been applied. At this time, the information you received from our engineers is the extent of the information we can provide.  

 

-Damian