Forum Discussion
Hi the solution on the web is not working
- 8 years ago
C0RR0SIVEis correct. The files that the meter uses may get corrupted due to an abrupt shut down of the machine. There's also the rare case where cached information may be corrupted from a packet error when your account information at Hughes is read by the modem.
This can be on Windows or Mac as the code takes similar actions on either.Here is the FAQ that I am constructing for users to remedy this problem:
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Under some circumstances, the configuration and cached information that the Usage Meter needs to operate gets corrupted.
In the event that this happens:
1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit".
2. Look for the following directory
Windows: C:\Users\[your User name]\AppData\Roaming\
Mac: /Users/[your User name]/Library/Application Support/
3. Carefully delete just the "HughesNet Usage Meter" directory under that and empty the trash.
4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.
Disregard other recommendations that say to uninstall and reinstall the app and/or update Java as those do absolutely nothing to fix the problem. Uninstalling doesn't delete the directories above. Likewise, the application is written in JavaScript which is completely separate from Java, which of itself is a stand-alone runtime environment.
The only reason you should possibly uninstall something is if you are not running the current version, have inadvertently deleted part of the application, or have the older "HughesNet Status Meter" still installed. Uninstalling the older Status Meter and using the most recent version of Usage Meter is highly recommended.-------8<--------
In addtion, as intimated by Corrosive, the appdata folder is hidden by default. If you type in the location it should take you directly to the folder in question. If you look for it the manual way, you can unhide the appdata folder by clicking on "View", which will be one of the options on the top when in "This PC" or "My Computer", then tick the "Hidden items" box. You'll then be able to see the appdata folder while in the folder of your user name.
These instructions are for Windows 10. I believe Windows 7 and 8.1 are a little different, though I can't remember for sure.
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