Forum Discussion

bljhn's avatar
bljhn
Freshman
8 years ago

HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.

Over the past few days, our HN has been going down constantly every 15-20 minutes.  We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Performance
  • Amanda's avatar
    Amanda
    8 years ago

    Hello,

     

    Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

     

    Thank you,

    Amanda

knotreel's avatar
knotreel
Freshman

Yours looks very much the same as mine over here in SE lousisana. I can barely get on long enought to post anything. We all seem to have the same issues, with the only common link being Huges Net. I am beginning to think there is a network problem. I didn't  bother to worry about this during the bad weather we had last week thinking it was weather and I wonder how many others there are out there in our area with Hughes net down?

Amanda's avatar
Amanda
Moderator
8 years ago

Hello,

 

Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.

 

Thank you,

Amanda

  • knotreel's avatar
    knotreel
    Freshman
    8 years ago

    Thahks Amanda, mine is working for at least 3 hours now without an issue. Good bet is that its fixed now. Thanks for your attention to our probelm.

  • bljhn's avatar
    bljhn
    Freshman
    8 years ago

    Hi Amanda.

    I'm the original poster of the thread.

    Looks like we've been up without interuption for over 3 hours now.

    I didn't reboot the modem, but I will after I post this just to be sure.

    Really appreciate your quick assistance with this and will acknowledge the solution once I'm back up after the reboot.

  • Philip Gaudet1's avatar
    Philip Gaudet1
    New Poster
    8 years ago

    No red X's under the hourly history for the last 6 hours.....BUT when I checked the current hour history, I see two red X's about 15-20 mintues ago.  We keep you updated.