Forum Discussion
Horrid speed and connection issues
So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
One thing about this service is that you MUST be vigilant in knowing not only how much data you're using, but what's using it and what activities use the most. As time goes on, just about all online activities become more data hungry, and you have to be aware of the use so that you can prioritize your activities in such a way that you're not burning through your data too quickly.
To go from 20% used to 80% used in a half hour is certainly a lot, but everything actively connected to the net can use data, even without you knowing it. But one thing is for certain... the data was used. Hopefully Remy will be able to point you in the direction of what's using it up so quickly, as well as what's going on with the speed issues.
Would you happen to know where I can see the data usage of each connected device? Some are android and some are android
Unfortunately, I'm not sure how to see data usage by device. I think that may be something only the mods can see, but hopefully Remy or another mod can answer that for sure. If you can't with the HughesNet equipment, the only way I know of for sure to see data use by device is with a 3rd party router that has that capability.
I'm glad the tech was able to figure out what was wrong. That the Fusion wasn't even on is definitely a head scratcher. It certainly should have been.
Agreed! It was working better when my son watched Mr beasts show earlier! I’ll mark this solved after a day or two lol make sure it’s working
