Forum Discussion
Horrid speed and connection issues
So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
I have the same issue. From day 1, my internet has been so slow that it's ridiculous! And my priority, supposed to be, high speed data seems to dissappear extremely quick especially considering it's only me and my husband and all we use is our phones and 1 smart TV. They advertise " blazing fast speed and supposed to be able to do anything online you want to do even with multiple users". What a crock of complete **bleep** that is. And the only reason I signed up for them is that I am not able to get any other services where I live and I was supposed to go to work remotely from home with Ibex making good money and everything and needed internet. Well, that didn't happen due to Hughes Net's slower than a snails pace service! They couldn't pass the speed test! Even when I disconnected EVERYTHING from the internet except my phone and literally stood on top the router a few feet from the dish outside! Couldn't get above 19! 19! **bleep**? And now I'm locked into a 2 year contract with crappy service, and highly overpriced billing! And I've also had multiple issues with them trying to take out my bill before it's due causing me to have to pay an extra $25 fee for not being able to collect payment! And when I call customer service they are rude, condescending, and generally no help at all! They actually will sit there and argue with you and talk down to you and are mean! And then they demand immediate payment for a supposedly past due bill plus the fee for a bill that isn't even due yet or they disconnect your service and then you have an additional reconnect fee. They are by far, the worst company I have ever had the displeasure to associate with. And they are crooked as can be ! It's criminal what they get by with. I'm seriously considering filing a report with the GOVERNMENT PLACE THEY WILL NOT ALLOW ME TO NENTION APPARANTLY in here lol and anyone else I can.
This is an account and tech support site. You seem to be reviewing the service. If that's what you're doing, go to one of the many review/complaints site on the web. You will get more traction there. If you have legitimate issues that you would like support with, go to the main Tech Support or Account section and start your own ticket(s). The reps on this site will look into your situation and work with you to improve your experience.
The place you're thinking of filing a report with is not a government entity at all. It is simply a middle man between users and companies and has no affiliation with the government. Also, they give HN their highest rating for their customer support. You're totally entitled to submit a complaint there, of course, but you'll get a lot more bang for your buck (and faster) if you create a ticket here and work directly with the reps on this site.
Remember you are not locked into a 24 month term at all. You can leave any time. There will be a fee, but that'll be cheaper than the amount you will pay for the service if you wait out your contract.
Whichever you decide to do, I hope things get resolved for you.
