Forum Discussion
Horrid speed and connection issues
So no equipment replacement, but I did find out that my fusion wasn’t activated until a brand new tech came out. Which is bothersome considering how many times I’ve called and chatted with support and even advanced account management. So I have been paying for service since October when I payed for and installed service. They’re giving me 30 dollar discount for 3 months, which does sound fair in the realm of pricing. But the fact that the installer did not ensure everything was connected and activated properly combined with all my wasted time asking for help for 3 months, having the 1st tech and the installer (for the next tech visit the one who said nothing can be done to fix it) and every single customer service person before Remy, missing the fact that my service wasn’t actually working correctly. And the tech today was the only person who even used their phone and actually tested the boxes and WiFi settings and found out my fusion wasnt activated or that I wasn’t allowed to be on more than 2 devices at at time. All this says to me is I had a bad installation that caused me to go through 1200gb of priority data over 3 months and 30 a month discount doesn’t sound fair to my wallet at all?! We used .3 gb while using every electronic connectable, including his phone and my daughter is playing on the ps console and I’m still using the same 1gb I’ve been using since 330pm. Which is great considering what I’ve dealt with the last 3 months. Hopefully the tokens Remy gave me for my troubles will last longer than a week!
I have had issues with HN since the day it was installed - I have called multiple times and still (now going on 4 months) my service is just as bad and SLOW, If It Actually Connects To The Internet. I have gone a full week with no service, c and when I call I get sent to multiple departments, With NO RESOLVE.
The part thst is most frustrating is, FROM DAY 1 I HAVE HAD ISSUES AND HN HAS MADE NO ATTEMPTS AT FIXING THE ISSUE. They haven't sent out a single person to even look at the installation- I believe it isn't hooked up correctly.
I can sympathize with you, and i lost count with how many of the same issues I have as you. It is disheartening to hear that they haven't resolved your issues. I have threatened to put their equipment at the curb - No Response. I honestly don't know what it is going to take to get this resolved.
hoffa,
First, you realize you're replying to a topic that's nearly a year old, correct?
Second, did you miss the OP's last reply, indicating that she got help HERE?
Instead of jumping on an old thread in the TECH SUPPORT section of a SUPPORT COMMUNITY to complain, perhaps you could instead create your own topic and ask for help.
It's just a thought.
