Forum Discussion

Robitron's avatar
Robitron
Freshman
5 years ago

How do I get a report on total data usage for a billing cycle?

Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1 shows a rep...
Data Management
Performance
  • GabeU's avatar
    GabeU
    5 years ago

    Robitron 

     

    HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system.  Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point.  Because of this, game updates can take a very long time.  

     

    There's no way to get any kind of a report like you're describing from HughesNet.  About the only thing you can do is use a router with data usage tallying capabilities.  Most can these days, but the ones that can tally by device cost a good bit more.

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Robitron 

 

The data usage the modem page shows is the following...

 

 

If it's not showing this, try refreshing the page.  You can try this modem address, as well.  

 

It only shows a total, not what's using the data.  You can see daily breakdowns in the HughesNet Usage Meter (Usage History) and by signing into the HughesNet MyAccount site and clicking on Usage, then clicking on View History.  

 

Individual devices can use either built in data usage apps or those that are available for the operating systems they'e using.  For Windows based computers, the most recommended is Glasswire, though it only monitors the data usage of the computer it's installed on. 

 

A few high data activities are streaming, game updates and using the cloud.  Another is satellite TV receivers, even if no on-demand viewing ever takes place.  Because of this, HughesNet recommends against connecting satellite TV receivers to their service.

 

With all of this said, the best and easiest way to see from a single location how much data each device is using is by connecting and using a 3rd party WiFi router that has that capability.  HughesNet itself doesn't offer a data usage breakdown by device.

  • Robitron's avatar
    Robitron
    Freshman
    5 years ago

    Yeah, I appreciate all of this but I was hoping for a report that shows my actual data usage.  I know we've already used 50 gigs.  What I was hoping to find out is how much over that 50 gigs we've gone while in FAP.  Have we actually used 65 gigs?  100 gigs?  

    So I guess I misunderstood the implication of the word "report."  

    Again, thanks for the help and input.

    • Robitron's avatar
      Robitron
      Freshman
      5 years ago

      See, here's the issue.  On Wednesday at around 9 pm the game I was playing on my xbox one said it needed to be updated.  It is now 9:55 pm on Friday and I've only gotten 2.81 GB downloaded out of 14.77 GB.  So I'm trying to figure out how much data we're using right now because at this rate, 14.77 GB will not be done downloading for probably over a month (minus hopefully when our data resets in 9 days).

       

      I know that the entire world wide web is seeing usage like it's never seen before so traffic is getting all jammed up but still this much of a traffic jam?  Especially when we've still got off peak data remaining.  So if I could get a detailed report of how much data we are using at what times in the day (including the off peak data), maybe I can figure out if there's possibly something wrong on my end or if there's some issue somewhere that needs further addressing.  

       

      Does that make sense?

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        Robitron 

         

        HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system.  Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point.  Because of this, game updates can take a very long time.  

         

        There's no way to get any kind of a report like you're describing from HughesNet.  About the only thing you can do is use a router with data usage tallying capabilities.  Most can these days, but the ones that can tally by device cost a good bit more.