Forum Discussion

wadedf's avatar
wadedf
Freshman
6 years ago

ht2000w won't connect, only power/wifi enabled

My modem won't engage and connect. I have wifi and power, but no other lables are enabled. I spoke with tech support last night and they ran diagnostics but told me that I'd have to pay $175 for a ne...
  • Amanda's avatar
    Amanda
    6 years ago

    Hi wadedf,

     

    Thank you for testing that out for me. We will need to get you a replacement modem for this particular issue. I will create an order for a free replacement which should arrive to you in just a couple of days. It will have a pre-paid label enclosed which you will need to use to ship the old one back. The swap is just a matter of moving your cables from the old modem to the new one. Let me know if you have any questions or concerns and I'll be happy to help!

     

    Thanks,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi wadedf,

     

    I checked out your account today and see that your system is back online after the replacement modem was sent out. Since we have not heard back from you, we will consider this issue resolved and close this thread. If you have any further questions or concerns please feel free to create a new thread.

     

    Thank you,

     

    Amanda

wadedf's avatar
wadedf
Freshman
6 years ago
Amanda wrote:

Hi wadedf,

 

Can you still see and connect to the wi-fi signal from the modem? If so, can you try to access http://systemcontrolcenter.com ? If it does not work, let me know if you can reach http://192.168.42.1 instead.

 

Thanks

Amanda

I'm still looking for a solution to my problem, thanks.

  • Amanda's avatar
    Amanda
    Moderator
    6 years ago

    Hi wadedf,

     

    Thank you for testing that out for me. We will need to get you a replacement modem for this particular issue. I will create an order for a free replacement which should arrive to you in just a couple of days. It will have a pre-paid label enclosed which you will need to use to ship the old one back. The swap is just a matter of moving your cables from the old modem to the new one. Let me know if you have any questions or concerns and I'll be happy to help!

     

    Thanks,

    Amanda

    • wadedf's avatar
      wadedf
      Freshman
      6 years ago

      thank you so much for your assistance. 

      • Amanda's avatar
        Amanda
        Moderator
        6 years ago

        Hi wadedf,

         

        Just wanted to check in and see if you are back up and running. Let me know if you need any further assistance.

         

        Thanks,

        Amanda