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wadedf's avatar
wadedf
Freshman
7 years ago
Solved

ht2000w won't connect, only power/wifi enabled

My modem won't engage and connect. I have wifi and power, but no other lables are enabled. I spoke with tech support last night and they ran diagnostics but told me that I'd have to pay $175 for a ne...
wadedf's avatar
wadedf
Freshman
7 years ago
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thank you so much for your assistance. 

Amanda's avatar
Amanda
Moderator
7 years ago
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Hi wadedf,

 

I checked out your account today and see that your system is back online after the replacement modem was sent out. Since we have not heard back from you, we will consider this issue resolved and close this thread. If you have any further questions or concerns please feel free to create a new thread.

 

Thank you,

 

Amanda

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I have wifi and power, but no other lables are enabled. I spoke with tech support last night and they ran diagnostics but told me that I'd have to pay $175 for a ne...","body@stringLength":"280","rawBody":"

My modem won't engage and connect. I have wifi and power, but no other lables are enabled. I spoke with tech support last night and they ran diagnostics but told me that I'd have to pay $175 for a new modem. This is not acceptable to me, what can your company do to fix it?

","kudosSumWeight":0,"postTime":"2019-02-03T14:56:33.481-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:109287_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5723},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:109287":{"__typename":"Conversation","id":"conversation:109287","solved":true,"topic":{"__ref":"ForumTopicMessage:message:109287"},"lastPostingActivityTime":"2019-02-15T15:53:05.667-05:00","lastPostTime":"2019-02-15T15:53:05.667-05:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:109287":{"__typename":"ModerationData","id":"moderation_data:109287","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:109287_1":{"__typename":"Revision","id":"revision:109287_1","lastEditTime":"2019-02-03T14:56:33.481-05:00"},"AcceptedSolutionMessage:message:109836":{"__typename":"AcceptedSolutionMessage","id":"message:109836","conversation":{"__ref":"Conversation:conversation:109287"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":109836,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:109356"},"subject":"Re: ht2000w won't connect, only power/wifi enabled","moderationData":{"__ref":"ModerationData:moderation_data:109836"},"body":"

Hi wadedf,

\n\n

 

\n\n

I checked out your account today and see that your system is back online after the replacement modem was sent out. Since we have not heard back from you, we will consider this issue resolved and close this thread. If you have any further questions or concerns please feel free to create a new thread.

\n\n

 

\n\n

Thank you,

\n\n

 

\n\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2019-02-15T15:53:05.667-05:00","lastPublishTime":"2019-02-15T15:53:05.667-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5430},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:109287/message:109836","readOnly":true,"editFrozen":false,"body@stringLength":"405","rawBody":"

Hi wadedf,

\n\n

 

\n\n

I checked out your account today and see that your system is back online after the replacement modem was sent out. Since we have not heard back from you, we will consider this issue resolved and close this thread. If you have any further questions or concerns please feel free to create a new thread.

\n\n

 

\n\n

Thank you,

\n\n

 

\n\n

Amanda

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Hi wadedf,

\n\n

 

\n\n

Thank you for testing that out for me. We will need to get you a replacement modem for this particular issue. I will create an order for a free replacement which should arrive to you in just a couple of days. It will have a pre-paid label enclosed which you will need to use to ship the old one back. The swap is just a matter of moving your cables from the old modem to the new one. Let me know if you have any questions or concerns and I'll be happy to help!

\n\n

 

\n\n

Thanks,

\n\n

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2019-02-05T11:04:24.916-05:00","lastPublishTime":"2019-02-05T11:04:24.916-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5694},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:109287/message:109353","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"547","rawBody":"

Hi wadedf,

\n\n

 

\n\n

Thank you for testing that out for me. We will need to get you a replacement modem for this particular issue. I will create an order for a free replacement which should arrive to you in just a couple of days. It will have a pre-paid label enclosed which you will need to use to ship the old one back. The swap is just a matter of moving your cables from the old modem to the new one. Let me know if you have any questions or concerns and I'll be happy to help!

\n\n

 

\n\n

Thanks,

\n\n

Amanda

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thank you so much for your assistance. 

","body@stringLength":"51","rawBody":"

thank you so much for your assistance. 

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