Forum Discussion
HughesNet logins missing from list under My Account
Good morning maratsade,
I made some changes on my end, can you please see if you see your other accounts now?
Thanks,
Liz
I wonder how many people recognize the reference...
Hello maratsade,
Thank you for posting about this. I went through our engineering reports for today and was unable to locate anything relating to missings accounts on the list. It is possible this feature may have been changed but no internal updates discussed it. I will be escalating this case immediately to get any information I can from our team here. Just curious, is this happening on all browsers and networks?
-Damian
Damian , yes, it's happening on all browsers and networks, and I wonder if this is not a new issue... The account has been showing errors in the Billing section as well, and for a very long time; could these two issues be related? Thanks for escalating.
Here are a couple of screenshots.
Figure 1 shows logins missing from the list. There used to be two more. Both logins are still active; they just no longer show on the list.
Figure 2 shows what happened when I clicked on "Add another account."
