Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

HughesNet Mobile not updating on iOS

Hi mods,   The HughesNet Mobile app is not updating on iOS.  It starts updating, and as soon as it gets to the end, it stops, then goes into a cycle of trying to update but failing just as it hits ...
Performance
Amanda's avatar
Amanda
Moderator

Hey maratsade,

 

Thanks for the information; I will pass your experience along. if you can also send over some details like the iPad generation and iOS version, I can update the developers later.

 

 

 

maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

Hi Amanda,

Here you go:

 

IPad 14, 4th gen, iPad OS 17.1.2

  • Jay's avatar
    Jay
    Moderator
    12 months ago

    Hey maratsade,

    I'm jumping in for Amanda here. Do you happen to recall the version of the mobile app you were on when you tried to update?

     

    -Jay

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      12 months ago

      Hey Jay,

       

      I don't remember the version, but it would have been the version before the new one, as I update the apps whenever they appear on the update list. 

      • Jay's avatar
        Jay
        Moderator
        11 months ago

        Thank you for your patience on this. Just heard back from the developers who have recommended uninstalling and reinstalling the app. Have you already given that a try? 

         

        Thanks,

        Jay