Forum Discussion
Hi Amanda,
Here you go:
IPad 14, 4th gen, iPad OS 17.1.2
Hey maratsade,
I'm jumping in for Amanda here. Do you happen to recall the version of the mobile app you were on when you tried to update?
-Jay
- maratsade12 months agoDistinguished Professor IV
Hey Jay,
I don't remember the version, but it would have been the version before the new one, as I update the apps whenever they appear on the update list.
- Jay11 months agoModerator
Thank you for your patience on this. Just heard back from the developers who have recommended uninstalling and reinstalling the app. Have you already given that a try?
Thanks,
Jay- maratsade11 months agoDistinguished Professor IV
Thanks, Jay!
Yup, like I wrote in my OP: "Had to finally delete the apps and download from the app store, which installed the new version. Still, would have liked to be able to just update it, as the update was a very small file, unlike the whole app." 😁
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