Forum Discussion

beckyfairless33's avatar
beckyfairless33
Freshman
8 years ago

I cannot use the on demand channels on my dish tv

I had dish and hughesnet internet bundle installed in early September and have not been able to use the on demand feature because it keeps stopping to buffer every three minutes, or less.  I have bee...
buffering
on demand
Performance
slow
  • Amanda's avatar
    Amanda
    8 years ago

    Hi everyone,

     

    Please see GabeU and BirdDog's posts regarding Video Data Saver. If you turn it off and the buffering stops, this is because the video service (in this case an on-demand provider) is hard set to HD either by the provider or the user. It is worthwhile checking to see if this can be changed from your end, but if not, our recommendation is to download video with the data saver turned off overnight so it does not impact your data usage.

     

    If turning off Video Data Saver does not resolve your issue, please let us know. Keep in mind this is all dependant on your account having monthly plan data remaining.

     

    ~Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago

beckyfairless33

 

A copy/paste from my reply to you in the "New Gen 5 owner in Northern California (slow as molasses)" thread.  

 

 

Try turning off, or pausing, the Video Data Saver to see if that makes a difference when streaming.  You can do so through the HughesNet Usage Meter (the Video Settings tab), or by signing in to the HughesNet myAccount site and clicking on the Settings tab.  

 

What is Video Data Saver?