Forum Discussion
I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is the...
Right now I currently don't have any logs, since it looks like there aren't any devices connected to produce data usage activity. This could be simply you're not on the site and no one's using the service at this time. What I am able to see is the amount of data still remaining on the cycle, which currently shows me about 22 GB. I refreshed every couple of minutes to see if it shows any activity, but there was no change.
Seems like everything's in order based on your screenshots, that's great! There is a chance that the marginal alignment may have been causing packet loss which would show an increase of ghost data usage. I reviewed your account in the past to see if our logs showed any packet loss, and I did see between July and August is when this started. With that alignment being fixed, I would say that it's possible it fixed itself.
-Brooke
Just an FYI, Win10 doesn't fully shut down by default. That's right, clicking "Shut Down" doesn't do a full shutdown like it did in the past.
https://www.howtogeek.com/349114/shutting-down-doesnt-fully-shut-down-windows-10-but-restarting-it-does/
Almost no modern devices perform a full shutdown anymore, most all of them remain in some form of sleep or hibernation, allowing for the network interface to generate traffic.
"If you’re troubleshooting system problems, you’ll want to perform a full shut down of the kernel to ensure Windows reinitializes things from scratch. To do this, just click the “Restart” option in the menu instead of the “Shut Down” option. Windows restarts your computer, but it performs a full shut down first and discards the state of the kernel while doing so."
You learn something every day.
