Forum Discussion

mbusbin's avatar
mbusbin
Freshman
7 years ago

Intermittant service

Probably can't get this typed before next outage.....Transmit light goes off and system light blinks for three minutes, then both go off for 5 to 20 minutes then all lights light and net is enabled f...
Performance
  • mbusbin's avatar
    mbusbin
    7 years ago

    No thanks to tech support but my system works again.  I relocated the dish to where I advised the original installer to place it, I aligned and peaked, reinstalled, reregistered, and rebooted. Has worked perfectly for over 24 hours.  It helps to have over 30 years experience in electronics repair and satelitte dish installation.

maratsade's avatar
maratsade
Distinguished Professor IV

I'm tagging a rep, but be aware that there may be other customers ahead of you in line. Amanda

mbusbin's avatar
mbusbin
Freshman
7 years ago

Finally got tech support on the phone.  Was told problem would be solved by dish realignment, for only $125.00.

 Seems that there has been some drift in the satellite (apparently that is somehow my fault so I have to pay).
I refused the offer.  I have installed dishes all the way back to C band so dish alignment is no problem.
I got the signal from 86 to 106 and all symptoms are the same as I knew they would be.
I am pasting this in as Hughnesnet won't stay up long enought to type this in.
Barely enough time to sign in!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    mbusbin wrote:

    Finally got tech support on the phone.  Was told problem would be solved by dish realignment, for only $125.00.

     Seems that there has been some drift in the satellite (apparently that is somehow my fault so I have to pay).
    I refused the offer.  I have installed dishes all the way back to C band so dish alignment is no problem.
    I got the signal from 86 to 106 and all symptoms are the same as I knew they would be.
    I am pasting this in as Hughnesnet won't stay up long enought to type this in.
    Barely enough time to sign in!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Though you may have gotten the signal up, by performing the work yourself you may have created a situation where a future tech visit that may not have cost you anything might now so, especially when concerning anything having to do with the dish.  

     

    Any type of work required on your equipment needs to be conducted by an authorized technician.  

     

    With this said, I hope your issue is soon resolved.  

     

    Edit: There are often times where the reps here will offer a tech visit free of charge if one is needed to fix something, even if the phone reps say it will cost you.  I really wish you would have waited for a rep to reply here. 

    • mbusbin's avatar
      mbusbin
      Freshman
      7 years ago

      You would suggest waiting?  How long?  I have gone into town to get on line and found that a search shows this exact problem is prevalent with Hughesnet.  However no solution is posted.  I have no doubt that this is a known problem and it seems that Hughesnet is reluctant to own it.

      My best guess is that the modem's microprocessor is getting interference with its clock pulses and getting out of step.  It randomly falls into place and works great until it loses sync again.  If it were mine, and I had the schematics,I would take it to my work bench and look into this theory.  However, I don't think it proper for me to do this

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        mbusbin

         

        Within an hour of you first posting I tried to help you and get the ball rolling for support if I, or others, couldn't, but you never replied.  I laid out a few things to try and asked to you to post your state codes if those things didn't make any difference, as the state codes help point to the issue, and to whether it is a customer fixable thing or not. 

         

        With this site, when a customer posts of an issue, we, who are other customers, try to determine the cause of that issue and help if we can.  If it's determined that it's something we customers cannot help with, the reps are notified and they get involved.  Some problems are simple and fixable by the customers themselves, and some are not, but that needs to be determined, and without input from the customer having the issue(s) that can't be done.   

         

        Though maratsade tagged a rep, I'll tag both of them.  You should hear from one of them soon.  

         

        Liz

        Amanda

         

        Edit:  Though an issue may seem similar to others listed, the cause may not be.  That's why we ask the questions and give the things to try that we do.