Forum Discussion
Intermittant service
Probably can't get this typed before next outage.....Transmit light goes off and system light blinks for three minutes, then both go off for 5 to 20 minutes then all lights light and net is enabled f...
No thanks to tech support but my system works again. I relocated the dish to where I advised the original installer to place it, I aligned and peaked, reinstalled, reregistered, and rebooted. Has worked perfectly for over 24 hours. It helps to have over 30 years experience in electronics repair and satelitte dish installation.
You would suggest waiting? How long? I have gone into town to get on line and found that a search shows this exact problem is prevalent with Hughesnet. However no solution is posted. I have no doubt that this is a known problem and it seems that Hughesnet is reluctant to own it.
My best guess is that the modem's microprocessor is getting interference with its clock pulses and getting out of step. It randomly falls into place and works great until it loses sync again. If it were mine, and I had the schematics,I would take it to my work bench and look into this theory. However, I don't think it proper for me to do this
Within an hour of you first posting I tried to help you and get the ball rolling for support if I, or others, couldn't, but you never replied. I laid out a few things to try and asked to you to post your state codes if those things didn't make any difference, as the state codes help point to the issue, and to whether it is a customer fixable thing or not.
With this site, when a customer posts of an issue, we, who are other customers, try to determine the cause of that issue and help if we can. If it's determined that it's something we customers cannot help with, the reps are notified and they get involved. Some problems are simple and fixable by the customers themselves, and some are not, but that needs to be determined, and without input from the customer having the issue(s) that can't be done.
Though maratsade tagged a rep, I'll tag both of them. You should hear from one of them soon.
Edit: Though an issue may seem similar to others listed, the cause may not be. That's why we ask the questions and give the things to try that we do.
Dish has been moved to ensure no trees. Signal peaked and results are the same.
No thanks to tech support but my system works again. I relocated the dish to where I advised the original installer to place it, I aligned and peaked, reinstalled, reregistered, and rebooted. Has worked perfectly for over 24 hours. It helps to have over 30 years experience in electronics repair and satelitte dish installation.
