Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
9 years ago
Solved

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    9 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

BirdDog's avatar
BirdDog
Assistant Professor
9 years ago

Checked that error code and it is "Aloha transmission is unsuccessful" which could also mean your dish is slightly out of alignment.

 

Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.

ChicagoJohn's avatar
ChicagoJohn
Freshman
9 years ago

Thanks.  Alighment appears to be fine at 115.  My modem gives the description as "A transient problem has occured" without any further explanation.